Senior Logistics Executive

iGATE Technology

Islamabad, Islamabad Capital Territory, Pakistan permanent

Posted: March 16, 2026

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Quick Summary

Monitor courier shipments to ensure timely delivery and resolve customer queries, with a focus on ensuring compliance with company policies and procedures.

Required Skills

Customer Service Communication MS OFFICE Problem Solving Tracking Customer Support Compliance Time Management Logistics Inventory Management

Job Description

• Monitor courier shipments to ensure timely delivery.
• Regularly track and monitor dispatch reports to check if the parcel has been dispatched.
• Regularly track and monitor to check why the orders have not been dispatched by the warehouse.
• Create tickets on CTS platform for orders with address queries, parcels delivered to parcel shops.
• If any collection ticket is created on CTS, then action to be taken.
• Resolve the queries raised by customer support
• Follow up with couriers for stuck parcels via email and their self-service portal.
• Effective communication with the Compliance team to maintain account performance, and with the Customer Support team to address customer concerns.

Requirements:
• Bachelors Degree
• 1 year of experience
• MS OFFICE, Written & Verbal Communication Skills,

Benefits:
⛽ Fuel Allowance

🏥 Medical Insurance

🍽 Free Lunch Facility (In-house)

🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)

💰 Participatory Fund

💲 Market Competitive Salary

💻 Learning & Challenging Work Environment

👨‍💻 Amazing Work Culture

🛫 Paid Time off

👨‍👩‍👧‍👦 Group Life Insurance

⏳ Maternity Leaves and many more

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