Senior Localization Project Associate

As the Senior Localization Project Associate, you will be the operational backbone of our global expansion efforts. We are looking for a seasoned localization professional who has moved past basic coordination and is ready to own complex localization workflows for our products.You will act as the bridge between our product/marketing teams and our network of linguists, ensuring that the Crypto.com voice is culturally accurate, compliant, and engaging across 30+ languages. You will not just manage tickets; you will manage quality, stakeholders, and the user experience.

Responsibilities:
• Coordinate the localization of UI, Marketing, and Help Center content across 30+ languages.
• Manage timelines and hand-offs in our TMS, ensuring files are delivered to linguists or AI workflows correctly.
• Prompting & Context: Apply best practices in prompting to ensure AI-generated content receives the correct context.
• AI Quality Spot-Checks: Act as the first line of defense by spot-checking LLM outputs for obvious hallucinations or tone inconsistencies before passing them to human editors.
• Feedback Loop: Provide structured feedback to the Localization Manager on how our AI tools are performing.
• Maintain our central glossaries to ensure both human linguists and AI models have up-to-date terminology.
• Manage the LQA (Linguistic Quality Assurance) process, ensuring that any bugs found in the app are traced back to the source and fixed.
• Support the onboarding of vendors to new workflows, including Post-Editing (MTPE) processes.
• Work with Product Managers to clarify ambiguous English strings so that translations (human or machine) are accurate from the start.

Requirements:
• Experience: Minimum of 5 years in Localization Project Management. You know the traditional localization lifecycle and MTPE workflows inside out.
• Tech-Forward Mindset: You are familiar with the concepts of Generative AI and LLMs in localization. You understand how tools like ChatGPT or automated TMS workflows can aid efficiency.
• Prompting Basics: Ability to write clear, structured instructions (prompts) to guide AI output or human vendors.
• TMS Proficiency: deeply experienced with tools like Crowdin, Lokalise, or Smartling.
• Operational Excellence: You are highly organized and can manage file versions, Jira tickets, and invoices without losing track of details.

Nice to Have:
• Previous exposure to Crypto/Fintech terminology.
• Familiarity with Mobile App localization flows (iOS/Android strings).
• Fluency in a second language (beyond English).
• Basic understanding of how to set up simple automations (e.g., Slack, Jira automations).