Senior Localization Coordinator - USA Remote

TurnItin

Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together

Job Description
Supporting non-English customers in their use of our services, by coordinating the translation of our products and integrations, undertaking quality checks, and following processes to maintain a robust localization  practice at Turnitin

• Work closely with team members to successfully provide all required localised documentation for our products and integrations

• Promote consistency and standards for content collation, formatting and delivery of translated content

• In keeping with the market/user needs identified by line manager, create and maintain delivery plans for product documentation in languages other than English

• Provide general QA by checking localized content format and layout in our products as well as using current language knowledge, to proof-read non-English content for any product technical inaccuracies 

• Facilitate new requests for product or legal translations and liaise with our translation vendors over cost and turnaround times

• Work with market contacts and internal users of the system to collate feedback and pass on to our translation vendor(s) for future learning

• Work with our translation vendors and line manager to address any pain points and consider ways to improve processes relating to translation workflows 

• Take a leading role in managing the creation and population of localized content pages in MadcapFlare, including the swapping out English screenshots for localized versions 

• Carry out projects, research and initiatives to support the work of the Product Writing Team, as directed.

Qualifications
• Bachelor’s Degree or relevant work experience
• Excellent administration skills
• Broad knowledge of online software 
• Proficiency in proofreading, writing/verbal communication
• Organised – with excellent prioritization skills
• Team player
• Collaborative
• Excellent attention to detail
• Ability to work in a fast-paced environment, manage multiple priorities & projects
• Self-motivated and able to work independently and perform under pressure
• Excellent interpersonal skills with an ability to form effective working relationships with third party localization companies

Desirable 

• Commercial knowledge of the education sector
• Experience working in a customer support role 
• Language skills – preferably (but not limited to) German, Spanish, Korean or Japanese

Additional Information
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.