Senior Licensing Manager

Senior Licensing Manager

Shift : Shift (6:30 PM – 3:30 AM IST)

Job Summary:

We are seeking a highly experienced and detail-oriented Senior Licensing Manager to oversee the procurement, compliance, optimization, and renewal of software licenses across the organization. This role is critical in ensuring the cost‑effective use of software assets, maintaining adherence to vendor licensing agreements, and upholding internal IT governance standards.

The Senior License Manager will ensure full alignment with contractual entitlements, lead audit and compliance activities, and drive SAM (Software Asset Management) excellence across both on‑premises and cloud environments.

This role will collaborate closely with Procurement, IT, Finance, Legal, and Vendor Management teams to manage the complete lifecycle of Tier 1 and Tier 2 software publishers, including Microsoft, Oracle, VMware, Adobe, and others—while ensuring accurate tracking, reporting, and optimization of software assets.

Key Responsibilities:

· Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix).
· Ensure alignment with contractual terms and internal usage policies.
· Coordinate internal audits and support vendor audits with accurate license data.
· Track license entitlements, deployments, and usage throughout the software lifecycle.
· Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow).
· Work with IT operations to identify underused or overutilized assets for optimization.
· Support license procurement and renewal processes in collaboration with procurement and legal teams.
· Interpret complex license agreements and advise on best practices for use.
· Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations.
· Prepare usage reports, license position summaries, and compliance dashboards.
· Recommend cost-saving opportunities by identifying redundant or unused licenses.
· Support internal chargeback processes for license usage reporting.
· Contribute to the refinement and automation of software license tracking processes.
· Assist in developing standard operating procedures and knowledge base documentation.

Knowledge

· Expert-level Microsoft Excel skills: Pivot Tables, Power Query, XLOOKUP, INDEX/MATCH, logic modeling, and advanced formulas.
· Proven ability to develop large-scale licensing models in both manual Excel-driven environments and SAM tool–enabled environments.
· Deep understanding of Microsoft, Oracle, VMware, Adobe, and other vendor licensing models.
· Knowledge of cloud licensing: M365, Azure, AWS consumption models.
· Understanding of virtualization technologies and their licensing impact (VMware, Hyper‑V).
· Strong analytical, reporting, and data validation skills.
· Strong communication and stakeholder management capabilities.

Required Qualification:
• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5–7 years of experience in software license management or software asset management (SAM).
• Strong knowledge of license models (e.g., Microsoft, VMware, Oracle, Adobe).
• Familiarity with software asset management platforms (e.g., ServiceNow, Snow, Flexera).
• Understanding of ITIL practices and software lifecycle concepts.
• Intermediate to advanced Excel skills, including strong command over formulas, logic, and data analysis.
• Ability to analyze large datasets and prepare reports.
• Good negotiation and communication skills for working with vendors and stakeholders.

Preferred Qualifications:

• Certifications such as Microsoft SAM, ITIL Foundation, ISO 19770, or CSAM (Certified Software Asset Manager).
• Experience with cloud licensing models (e.g., Office 365, Azure, AWS).
• Exposure to compliance audits and true-up processes.

"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.