SENIOR LEARNING & DEVELOPMENT OFFICER

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Summary

The Senior Learning and Development (L&D) Officer is responsible for implementing, delivering, and monitoring training and development programs that enhance employee skills, knowledge, and performance in support of IQ-EQs goals. The role ensures effective coordination between facilitators, participants, and key stakeholders while managing local L&D initiatives, reporting insights, and facilitating training programs designed by the Global Talent Team.

Core Responsibilities

Act as the primary liaison between facilitators, participants, and management to ensure smooth delivery of training initiatives.

Respond to inquiries regarding training programs and provide accurate, timely information to all stakeholders.

Deliver L&D programs designed by the Global Talent Team, including Embark, non‑manager training, leadership workshops, and learning sessions.

Generate and consolidate reports on training activities, attendance, and training effectiveness.

Provide key insights and recommendations to the Regional Head of L&D and Local HR teams.

Lead and manage assigned local L&D projects to support organisational learning priorities.

Tasks

• Facilitate classes, workshops, and learning interventions across employee groups.
• Ensure timely and accurate recording of attendance and completion in the Learning Management System (LMS).
• Monitor and evaluate participant engagement, feedback, and knowledge checks to propose improvements.
• Observe employee behaviour post‑training to assess on‑the‑job application of learning (70% monitoring for relevant programmes).
• Facilitation of Embark for new joiners and other development programmes, as required.
• Facilitate orientations for talent development programmes where applicable.
• Develop, update and enforce L&D policies and guidelines (e.g., sponsorship programs, secondments).
• Partner closely with HR Business Partners to ensure L&D programs are communicated effectively across the organization.
• Monitor L&D Trackers, communicate insights, and take appropriate action
• Provide reports as needed, on training outcomes and program effectiveness
• Stay informed about L&D tools, technologies, and best practices to ensure effective program delivery and continuous improvement.
• Perform other related tasks that may be assigned by the manager from time to time.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Makes use of Adult Learning Principles
• Instructional Design Principles (ADDIE)
• Excellent Communication and Interpersonal Skills
• Facilitation and Classroom Management
• Gives effective feedback and coaching

Education / professional qualifications

Bachelor’s degree any field.  Degree in Psychology, Human Resources, Organizational Development, is preferred but not a requirement.

Certification in training and development.

Background experience

• Proven experience in designing, developing, implementing and evaluating training programs and learning interventions.
• Experience in delivering leadership development programs focused on essential leadership competencies (change, resilience, coaching mentoring, feedback, etc.).
• Proficiency in evaluating effectiveness of training programs through assessments and feedback surveys. 
• Experience in collaborating with key stakeholders and SMEs.
• Experience in change management and/or project management is desirable

Systems

Proficient with MS Office

Experience with LMS, training and digital learning platform

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.