Senior Lead, Key Account Operations and Projects (Bangkok Based) - temp 9 months

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:

Our Key Accounts team is responsible for driving strategic growth and innovation with our most important partners. We invest in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda a market leader. From Bangkok to New York and beyond, the Agoda team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives.

The Opportunity:

We are seeking a driven and ambitious Senior Lead, Pricing Operations to join our Key Accounts Pricing Operations Team. In this role, your will help defend our pricing against competitors, ensuring that Agoda always has the most competitive offers in the markets. You will support our commercial teams by understanding their needs, mastering our internal systems, analyzing pricing incidents and and providing sound recommendations that maximize business impact. This person will work closely with various internal functions including Commercial, Pricing Strategy, Marketing and Affiliate teams to streamline processes and drive strategic initiatives to support commercial pricing needs.

Key responsibilities:

• Lead a team of 1-2 specialists and fully own commercial pricing escalations, ensuring speedy and high quality support that maximize business impact.

• Analyze data and identify pricing or operational issues. Convert insights into actions and reliably execute improvement projects.

• Subject matter expert on pricing knowledge and internal operations tools relevant to key accounts.

• Collaborate with internal teams (Pricing Strategy, Marketing, Operations, Analytics and others) to streamline processes and support pricing and operational initiatives.

• Incubate and execute to completion various strategic initiatives to streamline processes and drive business impacts from commercial pricing perspective.

What you’ll Need to Succeed:

• Bachelor's degree with 5-7 years experience in operational excellence, sales operations or project management.

• Proficiency in SQL, data analysis, and/or business intelligence tools, with a track record of using data to drive commercial outcomes.

• Strong problem-solving skills with a strategic mindset, able to connect operational changes to business results.

• Ability to make sense of complex operational processes, internal technical processes and flows and connect the dot back to commercial impact.

• Great communication skills, both written and verbal, with the ability to communicate complex concepts and present progresses, findings to stakeholders at all levels.

• Demonstrate good emotional intelligence and commercial sense with ability to work effectively with cross-functional teams.

• Experience leading cross-functional projects and collaborating with teams across the organization.

• Ability to learn fast and understand new business dynamics.

#Bangkok #Thailand

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

• Facebook https://www.facebook.com/agodacareers/

• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.