Senior/Lead Content Designer - (Quick Commerce)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Senior/Lead Content Designer to join the Quick Commerce team on our journey to always deliver amazing experiences. 

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.

This is our first hire to establish our Content Design practice, and the person will report to the Senior Director, Product Design and Research. In this role, you will focus on creating intuitive, user-centered content strategy and copy that drives exceptional product user experience and high business impact. You will also play a key role in building our Content Design practice from the ground up, establishing foundational guidelines, processes, and standards. To excel, you must possess strong systems-thinking, product sense, and a high comfort level with ambiguity.

You will partner regularly with cross-functional teams, including product design, UX research, engineering, product management, data science, and business functions, to create cohesive experiences with a consistent voice that drives increased productivity for our global Quick Commerce internal and vendor users. 

If you’re an innovative, creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

In this role you will:

• Write clear, intuitive, user-centered copy across multiple products, shaping key metrics and ensuring a cohesive narrative across platforms, screen sizes, and user touchpoints.

• Build scalable content frameworks (voice & tone, patterns, guidelines) and establish content design as a valued discipline through high-quality work, clear communication, and strategic influence.

• Partner closely with Product Design, UX Research, Product Management, and Localization to ensure content is integrated early, translates effectively into 20+ languages, and aligns with global content design teams.

• Operate with high autonomy as a team of one—managing multiple fast-moving work streams, prioritizing ruthlessly, and balancing strategic initiatives with substantial hands-on tactical execution.

• Drive progress through ambiguity by making confident independent decisions, overcoming obstacles, educating cross-functional partners, and advocating for the value of content design.

• Build processes and systems from the ground up while inspiring creativity, challenging established thinking, and contributing to a culture of design excellence (without people-management responsibilities).

• 7+ years of experience in content strategy, UX writing, content design, information architecture, or similar roles within digital product companies, with 4+ years designing B2B or consumer-facing mobile and desktop experiences.

• Bachelor's degree in Design, HCI, Communication Design, Literature, Journalism, or equivalent professional experience.

• Proven ability to collaborate effectively with cross-functional teams—including product managers, designers, researchers, engineers, and stakeholders—while establishing user-centered processes in agile environments.

• Strong written and verbal communication skills in English, with experience presenting ideas, influencing without authority, and building stakeholder credibility.

• Expertise in designing multi-language, multi-market products, accessibility and inclusive design, and delivering complex, large-scale initiatives with a focus on scalable content systems and patterns.

• Proficient with product and content design tools (e.g., Figma) and able to translate research into user-centered content that drives measurable impact (including 2–3 case studies demonstrating process, collaboration, and results).

Nice to have:

• Experience in e-commerce or high-growth environments, solving ambiguous B2B or internal customer-focused problems.

• Technical experience or familiarity with working closely within tech teams, including design systems or content design systems.

• Multilingual communication skills, experience with localization, and familiarity with performance metrics or AI tools to enhance content strategy and UX writing.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.