Senior L3 Engineer (m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

 

We are seeking a Senior L3 Computer Engineer (m/w/d) for a complex private cloud environment within Everience, who will be responsible for the most demanding technical support and management activities within our client services. The environment consists of a large Dell/VMware private cloud with high requirements in terms of availability, continuity, security and lifecycle management.

The L3 Computer Engineer supports L1/L2, handles complex incidents and problems, prepares non-standard changes and implements them in a controlled manner. This also includes drafting runbooks, participating in CAB meetings and carrying out or supervising production activities such as patch cycles and resolving vulnerabilities through vulnerability management.

The role requires an engineer who is familiar with enterprise-scale infrastructures, including VMware environments with more than 10 vCenters and over 500 physical servers. In addition to in-depth technical knowledge, strong communication with the team and the client is essential. The candidate must be able to analyse and resolve issues independently, whilst also functioning effectively within a team.

As this involves a customer-critical environment within Everience, work may take place outside office hours. The candidate may also be asked to work full-time on-site.

What you will be doing

• Supporting the L1/L2 ServiceDesk with complex technical issues.

• Handling incidents and problems at L3 level.

• Preparing and implementing non-standard changes.

• Drafting and updating runbooks and technical documentation.

• Participating in CAB meetings regarding changes.

• Executing or supervising monthly patch cycles.

• Resolving vulnerabilities through vulnerability management.

• Managing lifecycle management within the scope, including software, firmware and patch releases.

 

Hard requirements (please only apply if you meet these)

• The candidate must be able to pass AIVD screening.

• The candidate must reside in the Netherlands.

• The candidate must be fluent in spoken, written and read Dutch.

• The candidate must be willing to work full-time on-site if required.

• At least 2 years’ experience as an L3 Engineer in similar environments.

• Experience with large Dell/VMware private cloud environments with HA and DR.

• VCP-certified on vSphere 6.x and/or vSphere 7.x.

• Experience with large VMware cloud environments with more than 10 vCenters and more than 500 physical servers.

• Experience with vSAN.

• Experience with vSAN Ready Nodes and VxRail.

• Knowledge of IaaS, PaaS and the differences between them.

• Knowledge of Windows Server or Linux Red Hat.

Competencies

• A team player who can also work independently.

• Good communication skills with the team and clients.

• Strong analytical skills for problem-solving in complex environments.

• No 9-to-5 mentality; changes affecting customers often take place outside office hours.

Preferences / nice-to-haves

• Experience within a DevOps team.

• Experience within Agile/Scrum product teams.

• VCAP certification.

• Experience with the vRealize Automation and vRealize Orchestration suite, vRA/vRO 7 and/or 8.

• Knowledge of NSX-V or NSX-T.

• Experience with Ansible Tower.

• Experience with Confluence, GitLab, Jira and Kanban.

• Experience with VxBlock.

• Knowledge of Dell OpenManage.

• Experience with VMware vROps and Log Insight.

All our positions are open to both women and men and are, of course, open to people with disabilities.