Senior KYC Analyst (User Verification Agent)

Confidential

Amsterdam, Noord-Holland, Netherlands permanent

Posted: April 28, 2026

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Quick Summary

At bunq, we are revolutionizing banking to make it fast, simple, and secure for our users, and we need a Senior User Verification Agent to ensure our users can start using their bunq accounts right away by providing instant and accurate verification. You'll be at the heart of the introduction to our app, defense against fraud, making swift decisions where automation falls short and taking charge of high-risk cases to build a trustworthy platform. This role requires a strong analytical mindset, attention to detail, and excellent communication skills to resolve complex issues efficiently.

Required Skills

Risk-Based Decision Making Enhanced Due Diligence Customer Due Diligence AI Tools Data Analysis Root Cause Analysis Process Improvement Fraud Prevention Risk Investigations

Job Description

Take ownership 💪

• Achieve uncompromising accuracy in risk-based decisions, protecting our users from fraud while ensuring zero unnecessary friction.

• Systematically eliminate the Enhanced Due Diligence (EDD) backlog by taking decisive ownership of the most complex, high-risk cases that our automated systems cannot solve.

• Provide decisive resolution of escalations through sharp analysis and nuanced communication where automated systems fail.

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