Senior Knowledge & Enablement Specialist

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We’re looking for a senior, high-craft Knowledge & Enablement Specialist to help build and maintain the Synthesia Academy, our hub for deeper customer learning.

This is a role for someone who can independently lead execution across an Academy area, contribute meaningfully to intake and learning design work, and improve learner journeys through high-quality delivery, strong operational judgment, and evidence-led iteration.

You’ll work as part of a specialist hub responsible for the Academy experience and play an important part in shaping how that strategy is executed in practice; taking ownership of meaningful scope, improving quality and flow, and helping turn learning direction into clear, effective customer experiences.

What You’ll Do

Lead execution for an Academy area

Own the day-to-day delivery and upkeep of an Academy path, track, or learning area within the broader structure set by the team. Publish accurately, maintain quality, keep content current, and ensure the learner experience works end to end.

Contribute to intake and learning design

Support intake, discovery, and content planning by capturing signals, constraints, and learner needs clearly. Contribute to design docs, storyboards, modality choices, and learner-flow thinking as part of a collaborative team model.

Improve learner flow

Spot friction in naming, placement, sequencing, navigation, and cross-linking, then implement improvements within agreed direction. Flag bigger taxonomy or structural issues early and bring clear recommendations that help the wider team make stronger decisions.

Run evidence-led iteration loops

Track learner feedback and performance patterns, and use them to improve your area over time. Feed those insights back into team decisions so Academy experiences continue to get clearer, more useful, and easier to navigate.

Raise the bar on craft and execution

Create consistently strong content and multimedia, introduce reusable patterns where helpful, and strengthen QA, maintenance, and publishing discipline across your stream of work.

Collaborate across teams

Work closely with Revenue Enablement, Product, Customer Success, Support, SMEs, and the wider Knowledge & Enablement team to keep work aligned, reduce surprises, and communicate changes clearly.

Who You Are

You’re a senior builder who works well in a collaborative environment. You’re comfortable owning meaningful scope, but you also know how to work within shared direction and contribute to something bigger than your own lane.

You bring strong execution, sound judgment, and a clear sense of where you add value: turning strategy into high-quality learning experiences, improving what already exists, and surfacing better options without creating ownership confusion.

Why Join Synthesia

Help customers go deeper

The Academy is where customers build deeper confidence and capability. This role helps make that learning experience clearer, stronger, and more effective over time.

Own meaningful scope in a highly collaborative team

You’ll have real responsibility for an Academy area while working within a growing high-trust team that cares deeply about learning quality, clarity, and customer impact.

Shape how strategy comes to life

This role is ideal for someone who wants to do excellent hands-on work while also influencing how learning is executed, improved, and scaled in practice.

Grow through complexity, craft, and collaboration

You’ll work across product changes, customer needs, and evolving learning priorities with the chance to build strong judgment, broaden your scope, and raise the bar on how the Academy works.