Senior IT Support Technician – iGaming

Job Title: Senior IT Support Technician – iGaming

We are looking for a Senior IT Support Technician to lead and elevate our internal IT support operations. In this role, you will be responsible for ensuring reliable, secure, and efficient IT services across the organization while acting as a technical escalation point and mentor for junior support staff.

You’ll work closely with engineering, security, and operations teams to proactively improve systems, processes, and user experience.

Key Responsibilities

Provide Tier 2 & Tier 3 IT support for hardware, software, network, and system issues

Act as the escalation point for complex technical incidents and problem resolution

Manage and maintain end-user devices (Windows, macOS, mobile devices)

Administer and support identity and access management (Azure AD / Active Directory / SSO)

Support and maintain network infrastructure (LAN, WAN, VPN, Wi-Fi)

Manage SaaS tools and internal systems (e.g. M365, Google Workspace, Jira, Slack)

Monitor system performance and implement proactive improvements

Create and maintain IT documentation, SOPs, and knowledge base articles

Collaborate with Security on endpoint protection, patching, and compliance

Participate in IT projects such as system upgrades, migrations, and rollouts

Qualifications & Experience:

3+ years of experience in IT Support / IT Operations

Strong knowledge of Windows and macOS environments

Experience with Microsoft 365 / Google Workspace administration

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Experience with MDM solutions (Intune, JumpCloud)

Familiarity with ticketing systems

Strong troubleshooting and problem-solving skills

Excellent communication skills and a user-focused mindset

Nice to Have:

IT certifications (CompTIA A+, Network+, Security+, Microsoft, Apple, etc.)

Experience with cloud platforms (Azure, AWS, GCP)

Scripting or automation experience (PowerShell)

Experience supporting remote or distributed teams

Knowledge of security frameworks and compliance standards

By joining us, you can expect:

A unique opportunity to build a career in a global, fast-growing company

An attractive
remuneration package, based on qualifications and experience

Continuous learning and development opportunities

Company-wide events and team activities, fostering a fun and supportive work environment

Wolt monthly allowance.

Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages.

Referral Rewards! Recommend a successful candidate, and you’ll earn a referral bonus.

Medical and wellness app, supporting both mental and physical well-being!

Apply now and let’s achieve success together

Apply at xxxxxxxxxxxxxx to become a member of our amazing team!

We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality