Senior IT Support Specialist

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

We are currently seeking a Senior IT Support Specialist for our Instacart offices! This position is a flex role with a set schedule for days in the office and remote. This role will be responsible for providing stellar IT Support to our employees across our environment and in our NYC office! This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

The IT Operations and Services team consists of IT Support, IT AV, and IT Executive Support. Together we ensure that the Support experience across Instacart is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

About the Job

• Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support.

• Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.

• Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool

• Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed.

• Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom.

• Troubleshoot and Support macOS, ChromeOS, and Windows.

• Become familiar with all aspects of our IT environment to help support, maintain, and scale it.

• Assist in keeping our knowledge base and documentation up-to-date.

About You

Minimum Qualifications

• Ability to establish priorities, work independently, and successfully manage multiple projects.

• You have 3 years of experience with helpdesk support and customer service.

• You are familiar with macOS, Windows, and ChromeOS operating systems.

• A self-starter with meticulous attention to detail and follow-through.

• You are great at communicating with all types of people and personalities.

• You love technology and delivering great customer service.

• Ability to occasionally lift 40 lbs.

Preferred Qualifications

• 3+ years of relevant experience 3+ years of working with Mac, Windows and ChromeOS operating systems.

• 3+ years of experience with Gsuite.

• Familiar with the following systems: Okta, Jira and Slack.

• You have a good understanding of AV systems (including Zoom and Hangouts).

• You are inclined to Google things you don’t know before asking someone.

• You have a friendly personality and love to teach others.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is in office and the base pay range for a successful candidate is dependent on their work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For New York City, NY based candidates, the base pay ranges for a successful candidate are listed below.
New York City, NY
$111,000—$117,000 USD