Senior IT Support Specialist

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.

Vast is looking for a Senior IT Support Specialist, reporting to the Manager, IT Services, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations. This person would provide advanced day-to-day technical support while also leading support initiatives, improving processes, and mentoring junior technicians.

This role goes beyond traditional help desk support — you will serve as a senior escalation point, drive operational improvements, lead small-to-medium IT projects, and help scale IT systems and workflows to support a fast-growing aerospace company. You will ensure systems run smoothly, users are supported efficiently, and IT operations mature through automation, documentation, and continuous improvement.

This will be a full-time, non-exempt position located in our Long Beach location.

Responsibilities:

Technical Support & Operations

• Serve as Tier 2/3 escalation point for complex technical issues.

• Provide advanced troubleshooting for Windows 11, Linux, and macOS environments.

• Provide help desk support and resolve problems to end user satisfaction.

• Monitor, respond to, and resolve incidents in ITSM systems (e.g., Jira) while meeting SLA metrics.

• Maintain and support enterprise resources including laptops, desktops, tablets, mobile devices, and network-enabled equipment.

• Support Active Directory / LDAP user administration and access control.

• Execute onboarding and offboarding processes.

• Perform workstation hardware upgrades, software deployments, and lifecycle management.

• Provide support for multiple company locations.

• Install, move, and configure equipment weighing up to 50 lbs.

• Provide support for our Conference Rooms.

Leadership & Project Execution

• Lead small-to-medium IT projects (hardware refreshes, system rollouts, office expansions, workflow improvements).

• Develop project plans, track milestones, and execute with minimal oversight.

• Mentor and provide guidance to junior IT technicians.

• Develop and maintain technical documentation and knowledge base articles.

• Identify recurring issues and implement scalable solutions.

• Assist in developing IT standards, processes, and operational playbooks.

Automation & Continuous Improvement

• Identify opportunities to automate repetitive tasks and support workflows.

• Develop scripts and automation solutions (e.g., PowerShell, Bash, Python, MDM workflows).

• Improve onboarding/offboarding efficiency through automation.

• Enhance reporting and metrics from ITSM platforms.

• Contribute to endpoint management improvements (In, JAMF, or similar tools if applicable).

Minimum Qualifications:

• 5+ years of progressive IT support experience.

• Demonstrated experience operating in a Tier 2 or Tier 3 capacity.

• Proven experience with ITSM tools (e.g., Jira SM, Zendesk, ServiceNow).

• Strong troubleshooting experience in Windows 11, Linux and macOS environments.

• Experience with Active Directory, identity management, and access control.

• Strong problem-solving skills with ability to resolve complex issues with limited information.

• Excellent communication and interpersonal skills.

• Demonstrated ability to work independently while contributing to team success.

Preferred Skills & Experience:

• Experience leading IT projects or technical initiatives.

• Experience mentoring junior technicians.

• Experience in a manufacturing or production environment.

• Prior experience working in a fast-paced startup or high-growth company.

• Familiarity with aerospace industry IT compliance, data handling, or regulatory standards.

• Experience with endpoint management platforms (Intune, JAMF, Kandji, etc.).

• Scripting or automation experience (PowerShell, Bash, Python).

• Experience supporting hybrid or multi-site environments.

Additional Requirements:

• Ability to travel up to 10% of the time.

• Willingness to work overtime, or weekends to support critical mission milestones.

• Ability to lift up to 25lbs unassisted.

• Specific certifications, as appropriate.

Pay Range:

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Senior IT Support Specialist: $33.65 - $48.56

Pay Range: California
$33.65—$48.56 USD

COMPENSATION AND BENEFITS

Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees.

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.