Senior IT Support Engineer (all genders)

Distribusion is are the world’s leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by leading venture capital investors, including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a strategic Senior IT Support Engineer to build and scale Distribusion’s IT infrastructure during a period of rapid growth. This role is pivotal in streamlining IT processes, providing day-to-day technical support, and implementing robust security measures to protect company assets and ensure compliance. By addressing immediate IT needs and laying a foundation for future scalability, the IT Administrator will have a significant impact on company operations and long-term growth, supporting the overall mission of efficiency, security, and scalability.

What you will do:

• You will work onsite in Berlin reporting to VP Engineering

• You will be responsible for the deployment and maintenance of hardware including workstations, printers, mobile phones and other peripheral devices

• Maintain the office’s networking infrastructure and provide support in ensuring connectivity to remote offices

• Manage regional vendors such as ISP’s, telecom providers, Suppliers & others in liaison with your manager

• You will take care of access control measures such as roles and account management

• Offboard & onboard employees according to company defined processes

• Responsible for roll-out and maintenance of software and tools used by our employees such as Email, Calendar, Documents, Storage, Video Conferencing systems

• Provide day to day IT Support via our ticketing system for your colleagues globally

• Work on IT infrastructure projects and provide support in upgrading our infrastructure and services (great learning opportunity!)

Workplace: Hybrid in Berlin

We are mainly looking for this role to be based in Berlin, Germany.