Senior IT OPS Engineer

Location: Bucharest, Romania Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security, aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust. In Romania, we are advancing innovation through software engineering, research and development, delivering solutions in key markets in which Thales Group operates. Our engineers design, develop and integrate solutions that impact global industries – from fully operational systems and subsystems for naval warfare and maritime security operations, to air traffic management systems, satellite-based solutions, tactical indoor simulations, identity and biometric technologies and more. Role: Senior IT OPS Engineer Thales, a global technology giant, stands out in the Defence & Security, Aeronautics & Space, and Cybersecurity & Digital Identity sectors. Thales positions itself at the forefront of innovation in key areas such as artificial intelligence (AI), quantum technology, and cybersecurity. The group employs 81,000 people across 68 countries and generated revenues of 18.4 billion euros in 2023. Job summary: The IT OPS Engineer role is focused on improving software solutions and/or components by assisting in resolving technical issues with customers including answering customer questions, helping them troubleshoot technical challenges (via emails, calls, etc), and ensuring their products work as intended. Throughout the day, she/he might also file reports, perform testing activities, learn about product updates, and manage customer orders to support customers and co-workers. Mission: Providing customers with software solutions support via desktop solutions, chat functions, emails, and calls. Troubleshooting software solutions issues by asking customers targeted questions. Providing customers with step-by-step guidance to resolve technical problems. Following up on technical queries and providing prompt feedback. Prioritizing customer queries and escalating serious technical issues to software solutions developers. Testing corrections or application improvements Documenting error reports and monitoring performance metrics. Relaying application functionality feedback from customers to software solutions developers. Compiling IT instruction manuals and useful software solutions support resources. Skills: Knowledge of ALM (Application Lifecycle Management) tools, e.g., Polarion ALM) Good knowledge Linux, bash Good knowledge of Jenkins, Gitlab, Ansible, Artifactory, K8S, Grafana CI/CD: GitLab CI pipeline configuration and integration, JIRA Good knowledge of GCP / Azure Cloud technologies Terraform, Network troubleshooting Apache Agile methods: Scrum / Kanban Soft skills: Teamwork Problem solving Time management Attention to detail Communication At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.