Senior IT Operations Support Specialist

Are you ready to take your IT expertise to a global level? At JYSK, your skills will directly support our continued international growth. In this role, you will implement new solutions, improve existing systems, and help integrate new countries into our IT environment.

We are looking for a skilled Senior IT Operations Support Specialist to join our IT 3rd Level Support Team in Aarhus. Here, you will ensure that IT runs smoothly for colleagues across the organisation, providing expert support and making a tangible impact every day.

WHAT WE OFFER YOU

You will join a dedicated, international team working from Denmark, Germany and Poland. The team supports all 30 JYSK countries and handles IT tasks that go beyond the 1st and 2nd line support. You will contribute to solving tasks, identifying larger issues, and supporting the IT Operations and Security department.

Furthermore, we offer you:

• Interesting and varied tasks within a constantly evolving IT landscape
• An IT organisation driven by a “fix-once” philosophy, aiming for robust and long-term solutions
• A value-driven culture built on trust, responsibility and teamwork, guiding how we work together
• A healthy work environment with a clear focus on wellbeing and work-life balance
• Training and individual development in relevant technologies to support your professional growth
• A relaxed and open-minded working environment with collaboration opportunities across all levels of the organisation
• Social events, team activities and employee discounts within Lars Larsen Group
• An inviting lunch programme with skilled chefs serving delicious, healthy, and varied meals

 

WHAT YOUR NEXT JOB WILL BE ABOUT

In IT 3rd Level Support at JYSK, you will handle complex technical issues to ensure stable and efficient IT services for all end users. You will also support backend systems, and collaborate on projects to enhance infrastructure and security.

Your tasks and responsibilities in the job include:

• Providing skilled 3rd level IT support
• Identifying and finding solutions for incoming tasks
• Providing technical support to our 1st and 2nd line support
• Assisting IT Operations and Security with daily tasks and projects
• Screening and monitoring of issues in the JYSK IT environment, as well as participating in relevant IT projects
• Maintenance of FAQ’s and documentations

Most of the work takes place in a Microsoft environment. You can expect your daily work will involve Windows 11, MECM, M365, Cloud environments, AD/Entra ID, DHCP, Print management, VPN, MFA, PowerShell, Licensing and more.

You can read more about our department here.

WHAT SHOULD YOU BRING

We are looking for a colleague who:

• Has at least 5 years of experience in IT operations and IT support
• Is experienced with Windows 11 and Windows Servers
• Approaches challenges with a “leave things better than you found them” mindset
• Learns quickly and solves problems independently
• Is eager to work with new technologies and complex IT systems
• Brings a collaborative and helpful attitude to support the wider organisation
• Communicates fluently in both Danish and English, written and spoken

 

IS THIS YOUR NEXT OPPORTUNITY? Apply today!

If you have any questions regarding the position, please contact Team Lead, IT 3rd Level Support, Lennart Degn Rasmussen at +45 2540 8409.

We kindly ask you to only attach your CV. With us, there is no need to write a traditional cover letter when applying for a job.

Instead, when you click “I’m interested/Apply”, you will have the option to write a brief message to the hiring team. If you wish, you can use this space to share your motivation for applying or highlight anything else you feel is relevant.

ABOUT US

We believe our employees are key to our success. That is why we strive to offer development and possibilities of growing and finding new challenges within JYSK. Since our founder, Lars Larsen, opened his first store in Denmark in 1979, JYSK has expanded our global presence with stores and web shops in countries around the world.

Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behaviour and attitude that we can expect from each other. We trust each other, and we believe in Empowerment and freedom with responsibility. We also take pride in rewarding engagement and a great effort among our employees. With the right attitude, opportunities abound in JYSK.

JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.

For more information, please visit our career page.

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