Senior IT Operations & Executive Support Engineer

About Sequel
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management. 

Job Overview

The Senior IT Operations & Executive Support Engineer plays a critical role in executing and supporting tactical IT initiatives that improve organizational productivity, reliability, and scalability while also serving as the primary technology liaison for the Senior Leadership Team. This individual contributor role focuses on operational enablement, project execution, and cross functional collaboration. In addition to leading and supporting projects across the Microsoft ecosystem, the role provides high-touch executive support by partnering closely with the executive admin and SLT to ensure a seamless technology experience.

*Please note that this role requires a hybrid schedule based out of our Marlborough, MA office and relocation assistance will not be provided. Only local candidates will be considered.

Job Responsibilities and Essential Duties:
• Executive IT Support: Act as the single point of contact for the SLT and executive admin for all IT-related needs. Provide white glove support, set proper expectations, and deliver rapid solutions to ensure minimal disruption to executive workflows.
• Tactical IT Project Leadership: Lead and support projects leveraging the Microsoft ecosystem, including Microsoft 365, SharePoint, Copilot, Loop, Entra, Teams, Planner, and Power Platform, while aligning outcomes with executive priorities.
• Platform Ownership: Take ownership of SharePoint management and related collaboration tools, including governance, optimization, and execution of existing projects with strategic partners.
• Stakeholder Coordination: Develop and maintain project plans, stakeholder meeting schedules, and SLT communications for SharePoint and other operational initiatives.
• Cross Functional Collaboration: Partner with the Director of IT and other teams to identify and solve operational gaps, business needs, and tooling opportunities.
• Helpdesk and Escalation Support: Provide Level 2–3 support for escalated tickets, prioritizing executive requests, and work within the helpdesk queue to ensure timely resolution of issues.
• Documentation and Follow-through: Coordinate cross functional efforts to ensure project follow-through and documentation, especially for executive-facing initiatives.
• Automation and Scripting: Provide technical, execution guidance and support for automation and scripting using tools like Power Automate and PowerShell.
• Operational Governance: Assist in implementing data governance practices (e.g., Purview, Priva) as needed for retention policies, DLP, and insider risk management, focusing on supporting business operations rather than broader security governance.
• Nonstrategic Projects: Absorb and execute nonstrategic projects to protect the bandwidth of core IT operations, infrastructure, and compliance teams, allowing them to stay focused on planned priorities

Minimum Requirements:
• 5+ years of experience in IT operations, infrastructure, or engineering roles.
• Strong familiarity with the Microsoft ecosystem, including Microsoft 365, SharePoint, Entra, Loop, Copilot, and Power Platform tools.
• Demonstrated experience providing high-touch technical support to senior executives or VIP clients.
• Experience managing helpdesk operations, ticket escalations, and SLA tracking.
• Proven ability to take ownership of platforms and projects, including stakeholder coordination and timeline management.
• Experience or familiarity with data governance tools (e.g., Purview, Priva) is a plus.
• Proficiency in automation and scripting using Power Automate, PowerShell, or similar tools.
• Ability to operate independently with minimal supervision and deliver reliable, high-quality results.

Required Knowledge, Skills and Abilities:
• Ability to provide executive-level IT support with professionalism, discretion, and a customer centric mindset.
• Proven success in leading tactical IT projects and absorbing nonstrategic initiatives to protect team bandwidth.
• Ability to develop and execute roadmaps for tool adoption and operational maturity.
• Experience contributing to IT operations strategy enablement, including incident response playbooks, alert correlation, endpoint observability, and RBAC, without assuming primary security leadership.
• Familiarity with vulnerability management practices is beneficial.
• Strong problem-solving skills and ability to translate business needs—especially executive needs—into technical solutions.
• Excellent interpersonal and communication skills to collaborate effectively across departments and with the Senior Leadership Team.
• Ability to manage multiple priorities, adapt to changing business needs, and maintain focus on strategic goals.
• Exposure to compliance frameworks such as SOC 2 or HITRUST is a plus, with an understanding of how operational practices support readiness.

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Sequel, we believe that when you thrive, we thrive. That’s why our benefits package is designed to support you from day one. You’ll be automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting. We’re committed to your well-being and understand the unique needs of employees and families living with diabetes, so we offer capped out-of-pocket insulin costs and GLP-1 coverage across all plans. You’ll have access to a variety of Meritain health insurance plans to suit your needs and can also take advantage of Flexible Spending Accounts (FSAs) or Health Savings Account (HSA). Our comprehensive benefits package includes vision and dental coverage, plus voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and even discounts for pet care. In addition, we provide employer-paid short-term disability and life insurance for extra peace of mind.

We know the importance of taking time to rest and recharge. That’s why Sequel offers flexible PTO, generous paid holidays, and Flex Time options to help you balance work and life when you need it most. Our team enjoys a culture built on hard work, fun, and genuine support. At Sequel, you’re not just starting a job, you’re building a rewarding career and a brighter future. Join us, and let’s thrive together!

Environmental/Safety/Physical Work Conditions
Ensures environmental consciousness and safe practices are exhibited in decisions
Use of computer and telephone equipment and other related office accessories/devices to complete assignments
May work extended hours during peak business cycles
Physical requirements such as lifting specific weights
Some travelling is expected