(Senior) IT Business Analyst - D365

About Us

Headquartered in Hong Kong, we are the top corporation in Asia for premium Health & Wellness supplements. Operating in multiple regional offices across the globe, we own a diverse portfolio of well-established brands, including Dr. Choice, Naturo Vita, and Tea Chateau. With over 1 million satisfied consumers, our product offerings are continually expanding, making waves in markets worldwide.

About the Opportunity

This role partners with retail, manufacturing, and finance stakeholders to optimize end-to-end processes using Microsoft Dynamics 365 Finance & Operations (D365 F&O), Power Apps, and automation tools. You will manage initiatives from initiation to rollout using a hybrid delivery approach.​

What you'll do:

• Lead requirements elicitation and process discovery for initiatives such as processing workflow improvement, production optimization, and accounting/finance enhancements.
• Analyze and document business requirements, and produce high-quality BA deliverables including BRD/FRD, process maps, functional specifications, user stories (for Agile delivery), and clear acceptance criteria.
• Partner with business owners, internal IT teams, and external vendors to translate requirements into feasible solution options, including configuration vs. customization considerations, and drive timely sign-off.
• Coordinate cross-functional stakeholders to achieve project goals, manage scope changes and dependencies, and ensure on-time delivery across Waterfall milestones and Agile iterations.
• Manage UAT end-to-end, including test planning, scenario design, execution coordination, defect triage, and verification of fixes prior to go-live.
• Drive rollout readiness and hypercare support, including user communications and cutover readiness where applicable, and ensure smooth handover to support/operations teams.
• Provide ongoing application support and maintenance, including issue investigation, impact analysis, coordination of fixes/enhancements with vendors/IT, and continuous improvement.
• Prepare clear updates and materials for management and key stakeholders, including status, risks/issues, dependencies, and decisions required.​

Requirements:
• Bachelor’s degree or above in Information Technology, Business Administration, or related disciplines.
• At least 3 years of relevant experience in business analysis and/or application projects.
• Solid exposure to Microsoft Dynamics 365 Finance & Operations (D365 F&O) in Finance and/or Supply Chain/Manufacturing, with a good understanding of end-to-end processes and how retail/manufacturing operations impact finance and accounting outcomes.
• Experience delivering projects using Waterfall and Agile methodologies (or a hybrid approach), with strong documentation and iterative delivery where applicable.
• Experience in retail and/or manufacturing domains is an advantage.
• Experience with Microsoft Power Platform (e.g., Power Apps), Power BI, and automation solutions (e.g., workflow automation) to improve business processes is an advantage.
• Knowledge/experience in system integration concepts and tools (e.g., interfaces, APIs, data flows) is an advantage.
• Proactive, self-motivated, and willing to learn.
• Strong analytical, communication, and presentation skills, with proven stakeholder and vendor management capabilities.
• Relevant certifications such as PMP, PMI-ACP, and/or CBAP are an advantage.
• Proficiency in spoken and written English and Chinese (Cantonese and Mandarin).

Benefits:
Why Join Us:

We value your professional and personal growth – fostering a positive work culture is our priority. Here, you’ll find more than just a job, you’ll discover a genuine opportunity to thrive.

• Be part of a forward-thinking company dedicated to health and wellness.
• Engage in pioneering projects that push the boundaries of innovation.
• Opportunities for professional growth and development.
• Flexible working schedule that promotes work-life harmony.
• Causal wear every day!
• Collaborate with a talented and diverse team.
• Exclusive employee discounts on our products and much more !