Senior IT Administrator

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you’re looking for. UXBERT Labs is one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi’s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.

Key Responsibilities:

• You will be required to build all processes from scratch, system setup, documentation, onboarding documentation, offboarding, you will need experience in setting up and creating a new IT Service Management centre. Experience in IT hotdesk and IT workable technology. Must have workable tech experience and working without a team.
• User and Device Management: Onboard new employees by setting up accounts, devices, and access (e.g., Google Workspace, Slack, email); offboard departing staff securely, including account deactivation and asset recovery.
• Email and Communication Setup: Configure Gmail, Google Apps (now Google Workspace), SMTP protocols, and email systems for seamless communication across remote and on-site teams.
• Hardware Procurement and Support: Source, purchase, and configure mobile devices and laptops for users; troubleshoot and fix issues with WiFi, printing, and other peripherals.
• OS and Software Expertise: Install and manage applications on Mac and Windows systems; perform Windows configurations, password resets, user management, and security updates.
• IT Support and Ticket Management: Provide hands-on IT support for hardware/software issues; manage support tickets efficiently to ensure quick resolutions.
• Process Implementation: Establish and maintain IT processes using ITIL and ITSM principles, including change management, issue tracking, and incident resolution.
• Asset and Documentation Management: Oversee asset management for devices and digital assets (DAM); maintain organized records in spreadsheets, Google Docs, and other tools for inventory, control, and compliance.
• Team Management: Support and coordinate IT needs for 30-40 staff members, including remote workers; foster a collaborative environment and train users on best practices.

• General Administration: Handle calculations and reporting in Excel; ensure all IT documentation is up-to-date and accessible.

Requirements:
• Proven experience as an IT Administrator or similar role, preferably in a startup or small team environment.
• Strong proficiency in Google Workspace (Apps), Gmail setup, SMTP, and email management.
• Hands-on experience with Mac OS (including app installations) and Windows (configurations, troubleshooting).
• Expertise in user management: passwords, resets, access controls, and security.
• Solid skills in IT support, including WiFi troubleshooting, printer fixes, and hardware/software diagnostics.
• Familiarity with ticket management systems and process optimization.
• Good experience with ITIL and ITSM frameworks, focusing on change management, issue resolution, and service delivery.
• Excellent organizational skills for asset management, device control, spreadsheets, Google Docs, and documentation; experience with Digital Asset Management (DAM) tools is a plus.
• Proficiency in Excel for calculations, reporting, and data management.
• Strong management and communication skills to handle a team of 30-40 remote and on-site employees.
• Ability to work independently, prioritize tasks, and solve problems proactively in a fast-paced startup setting.

Key Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience) preferred.
• ITIL4, ITSM beneficial
• Experience in workable technology and leading IT support teams beneficial