Senior Investigator, Anti Money Laundering

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners

Senior AML Investigator

The Role

As a Senior AML Investigator, you are a subject matter expert and leader in Neo’s fight against financial crime. Your purpose is to conduct advanced, high-impact investigations that ensure the integrity of our anti-money laundering program. This is a high-stakes role for a senior contributor who uses deep expertise to not only identify and address current threats but also to proactively strengthen our defenses, mentor junior team members, and drive a culture of compliance and awareness across the organization. Reporting directly to the Manager, AML, you will serve as a technical authority on complex typologies and regulatory standards.

What you’ll be Doing

• Quality Control & Regulatory Integrity: Conduct thorough Quality Control (QC) reviews across all Transaction Monitoring (TM) queues—including Alert Triage, Case Investigations, and Production Order Disseminations—to ensure every output meets internal policies and regulatory standards.

• Advanced Investigations: Lead and conduct complex, in-depth investigations into sophisticated financial crime typologies,

• STR Governance & Approvals: Review all Suspicious Transaction Reports (STRs) submitted by investigators, ensuring all transactions and required fields are accurate and comprehensive prior to filing.

• Full-Spectrum Operational Support: When required, execute primary functions of the AML Investigator I and II roles, including TM Alert Triage, UTR Case Investigations, Mortgage application reviews, and demarket actions.

• Mentorship & Training: Provide direct guidance to junior team members on complex cases and best practices, supporting training initiatives to ensure the team remains current on evolving processes and regulatory changes.

• Proactive Risk Mitigation: Use investigative findings to identify gaps in the Neo ecosystem, recommending and implementing enhanced mitigating controls to strengthen our defenses against future threats.

• Strategic Collaboration: Act as a key point of contact for internal AML leaders, driving process-level changes and implementing best practices that allow the AML team to thrive in a regulated environment.

• Industry Expertise: Stay at the forefront of the Canadian financial crime landscape, developing new investigative techniques and training materials to combat emerging threats to the bank.

Who we are Looking for

• The Subject Matter Expert: You possess robust knowledge of AML regulations and typologies, allowing you to complete multiple detailed, high-risk investigations daily with clinical precision. Expertise in FINTRAC requirements and regulatory expectations

• The Architect of Compliance: You have a sophisticated understanding of QC frameworks and can maintain a very high score on reviewed cases, ensuring that errors trend downward across the team.

• Analytical Rigor: You are deeply comfortable navigating complex data sets and can distinguish between routine activity and high-impact financial crime risks.

• The Mentor-Leader: You have a proven track record of supporting the growth of others, providing substantive feedback during QC and modeling professional conduct for the broader team.

• Operational Velocity: You thrive in high-volume environments, consistently meeting or exceeding weekly targets

• Strategic Communicator: You can translate complex investigative findings into clear, actionable narratives for management and regulatory filings, ensuring all stakeholders are informed and aligned.

🚀 Total Rewards

As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make. In addition to salary, our program includes equity — empowering employees to share directly in our momentum today and in the meaningful value we create for years to come.

• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we’re prepared to go above and beyond.

• Equity Ownership: At Neo, you don’t just work here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win — with real ownership and meaningful long-term wealth-building potential tied to our success.

What does life as an Owner at Neo Include?

🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it

📈 Ownership structure that enables you to share in our path to victory

👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence

❤️‍🩹 Flexible health benefits & life insurance

🌴 21 Days PTO + stat holidays, and personal leave

💪 Health & personal spending accounts

🤑 A wide variety of discounts through our partner network

🏠 Access to early use of products and discounts on fixed-term Neo mortgages

👶 Parental top-up & equity vesting during long term leave

🎉 Neo Night events

🧠 Company wide huddles, and education

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.