Senior Infrastructure Support Analyst (2026-006)

About Circle Cardiovascular Imaging: 

Circle’s vision is to enable healthier Lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular’ s CVI42 is the Cardiac MR market leader imaging processing software.

Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. This fuels our creativity, informs our decisions and it is the reason we are passionate about our work and most importantly why we are successful. We are careful stewards of resources focused on optimizing both customer and investor value. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best.

Position Overview:

The candidate will have responsibility for the day-to-day operations associated with Circle’s IT infrastructure.  This infrastructure will include network, storage, virtualization hosts, virtual machines, laptops and desktops, printers, and their associated operating systems. The responsibilities will include system administration, backup and recovery, optimization, cybersecurity, and the upkeep, maintenance and creation of documentation to support these activities.

The candidate will participate in the implementation of IT initiatives aligning with the company’s infrastructure growth objectives in a full-time fast-paced environment. In this capacity, the candidate will need to support the planning, optimization and management of growing demand for IT services and support in a rapidly expanding enterprise.

The candidate will be highly collaborative, engaging and decisive. Customer satisfaction and success will be a primary focus for this individual. As the enterprise expands in other areas of the world, the candidate will need to be successful, supplementing the department’s management of remote requests while effectively communicating at multiple organizational levels. 

This position will report to the Senior Director, Information Technology. 

General Responsibilities:

• Deployment, configuration, operation, maintenance and ultimately disposal, of all corporate systems, physical and virtual.

• Documentation of procedures and tracking of activities related to day-to-day operations.

• Implementation and operation of Circle’s Disaster Recovery and Business Continuity plans through the use of Circle’s chosen Backup and Recovery solution, Veeam. 

• Ensuring operations of Circle’s infrastructure is maintained within the processes and controls defined by our ISO 27001 policies.

• Day-to-day management and administration of the company’s Office365, Hybrid AD and associated internal infrastructure.

• Providing insight and expertise in requests from stakeholders related to application, hardware and data integrations.

• Strive to provide exemplary service to our internal personnel within the confines of department budget.

• The candidate is expected to strive for prompt internal IT support response turnaround time through the assignment of appropriate task priorities, effectively communicating those priorities and setting expectations among our staff for delivery timelines.

• Contribute to the tracking of all internal IT requests relayed into internal IT.

• Identify and propose IT initiatives that improve the company’s’ ability to support its business objectives throughout the world, while being mindful of costs.

• Assist in the development, enhancement, documenting, communication and adherence to any company IT policies and procedures.

• Provide guidance and training to internal personnel to elevate their understanding (on an as needed basis) of IT-related technologies. 

• Other duties as typically required for an individual acting in an IT Support role. 

Required Skills/Experience:

• Outstanding listening, comprehension skills; clear, concise and grammatically correct oral and written communication skills.

• Outstanding leadership, collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations and shifting priorities.

• Exceptional organization skills.

• Ability to interact effectively with all levels of the organization.

• Exhibit a detail-oriented approach to day-to-day work and have excellent follow-through skills.

• Exceptional skills in and/or experience with the following:

     o Office365 and the Microsoft 365 platform with a focus on SharePoint, PowerApps, Workflows, etc.

     o Windows Desktop and Server operating systems and software

     o Apple desktop and mobile operating systems and software

     o Enterprise storage (Nimble)

     o Cloud services; Amazon Web Services (AWS), Microsoft Azure

     o Scripting (Powershell, Python, *nix shell)

     o Networking & Protocols (TCP/IP, UDP, HTTP/HTTPS, SSL/TLS, SSH)

     o Switching gear, routers, firewalls, endpoints, access points

     o Antivirus & security products

     o Virtualization (VMware ESXi, Proxmox, Citrix) 

     o IT security best practices

     o Active Directory / Lightweight Directory Access Protocol (LDAP) 

     o Linux operating systems

     o Backup and Recovery services, specifically Veeam. 

Beneficial Skills/Experience:

• At least 10 years of experience in the realm of IT service delivery.

• The ability / willingness to keep abreast of emerging IT technologies in understanding how they can fit into the organization to continually optimize the company’s expenses towards technological infrastructure.

• Skills in and/or understanding of any of the following technologies would be considered beneficial:

       o Configuration management tools

       o Network and Application High Availability and Load Balancing

       o DevOps

       o Virtualization products such as Parallels 

       o Salesforce 

Educational Requirements:

• A technical diploma in computer systems technology or equivalent (Comp Sci degree, etc) and /or commensurate years of applicable experience in the field of IT. 

About the Benefits:

Competitive compensation and vacation

Flexible working arrangements

Employee Wellness Program

Professional development and tuition reimbursement program

Gratifying internal recognition/kudos programs

Annual salary review – based on company and individual performance

Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued

Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application below!

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