Senior Infrastructure Engineer (QRadar)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

We’re searching for a Senior Infrastructure Engineer (Technical Specialist - QRadar) to be part of our diverse team of talent here at NCS!

Overview

As a Technical Specialist, you are responsible to ensure zero missed service level agreement (SLA) conditions and be responsible for managing tickets of high complexity, conducts advanced and complicated tasks, aware of client's high level and low-level security architecture and provides resolution to a diverse range of complex problems. You will also contribute to and support on project work as and when required.

What will you do?

• Troubleshoot and maintaining several SIEM solutions like IBM QRadar and Resilient in SOC environments
• Troubleshooting custom scripts, SIEM integration with other production like App connect middleware, 2FA and other Cyber products
• Integrate on-prem and cloud data sources using various data connection methods.
• Create custom data connectors for non-standard technologies deployed in the tech stack
• Deploy, troubleshoot and manage SIEM and SOAR with experience in Cyber SecurityEnsure all necessary project purchases are planned and executed 
• Architecting, administrating, and maintaining several SIEM solutions like IBM QRadar and Resilient
• Troubleshooting custom scripts, SIEM integration with other production like App connect middleware, 2FA and other Cyber products

The ideal candidate should possess:

• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 5 or more years of IT project management experience
• Managed Services experience handling complex Security Infrastructure
• Experience in Engineering function within a medium to large ICT organization
• Working knowledge of ITIL processes
• Experience working with vendors and/or 3rd parties
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship
• Good customer management experience
• Proficient in written and spoken English
• Certification in IT Service Management and/or ITIL (v3 or above)
• Able to travel as required

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.