Senior Industrial Relations & Formalities

About the Role

The Senior Industrial Relations and Formalities role is a pivotal position within PAC, focusing on ensuring compliance with labor laws, managing industrial relations, and handling employee formalities. The coverage of IR and Policies are across our operations in four countries. This role involves resolving workplace conflicts, leading disciplinary processes (including fraud investigations), and coordinating visa and work permit formalities through our appointed agency (only for ID). The candidate will also oversee the administration and periodic review of HR policies, serving as the central point for policy alignment across all regions. The role demands strong communication skills to engage with diverse teams and a proactive, investigative approach to problem-solving.

What You Will Do:
• Labor Law Compliance: Ensure compliance with labor laws and regulations in all four countries of operation, staying updated on legal changes and advising management on best practices.
• Industrial Relations: Manage employee relations, mediate disputes, and foster positive relationships with employees and external stakeholders (e.g., unions, labor agencies).
• Conflict Resolution: Address workplace conflicts through mediation and negotiation, ensuring fair and consistent resolutions.
• Disciplinary Processes and Fraud Investigation: Lead investigations into disciplinary issues, including fraud, with a strong investigative mindset to gather evidence and recommend appropriate actions.
• Formalities Management: Coordinate visa, work permit, and other compliance-related formalities with our appointed agency, ensuring accuracy and timeliness.
• Policy Administration: Oversee the development, implementation, and regular review (semi-annual or annual) of HR policies to ensure consistency and compliance across all regions.
• Cross-Country Communication: Communicate effectively in English with teams across four countries to align HR initiatives and address regional needs.
• Review Scheduling: Organize and conduct regular policy and performance reviews (semi-annual or annual) to ensure compliance and continuous improvement.
• Data Management: Utilize Microsoft Excel to track, analyze, and report HR-related data, including policy adherence, employee relations metrics, and compliance records.
• Facilitate training on labor policies, emphasizing Indonesian employment regulations.
• Oversee grievance procedures to maintain a positive work environment in global and Indonesian operations

What You Will Need:
• Bachelor’s degree in Human Resources, Law, Business Administration, or a related field.
• Minimum of 5 years of experience in HR, with a focus on industrial relations, labor law, or employee relations; experience in multiple jurisdictions is a plus.
• Proficient in Microsoft Excel for data management, reporting, and analysis.
• Strong knowledge of labor laws and regulations across multiple countries.
• Fluent in English (written and verbal), with excellent communication skills to collaborate across diverse teams.
• Skilled in conflict resolution and mediation, with an investigative approach to handling disciplinary and fraud-related issues.
• Highly motivated and solution-oriented, with a focus on achieving compliant and fair outcomes.
• Strong interpersonal skills with the ability to build trust and maintain collaboration with internal and external stakeholders.
• Proven experience managing visa and work permit processes with external agencies.
• Experienced in administering and reviewing HR policies to ensure alignment and compliance.
• Able to manage multiple priorities effectively in a fast-paced, cross-regional environment.

About the Team

The Global HR Policy and Compliance team designs policies that ensure fair, inclusive workplaces while navigating complex international and Indonesian labor regulations. We address challenges in global compliance and employee relations, with a special emphasis on aligning with Indonesia’s dynamic labor landscape.

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

#LI-ONSITE