Senior Implementation Engineer, Team Lead (HDE)

The Team Lead, Integration Engineering – HDE oversees the successful delivery of Health Data Exchange (HDE) onboarding and integration projects while providing day‑to‑day leadership to a team of Integration Engineers. This role blends technical expertise, project leadership, and people leadership to ensure smooth onboarding, high-quality integrations, and an exceptional customer experience.

You will guide the team through complex technical implementations, support their professional growth, and roll up your sleeves to directly manage high‑priority projects when needed. This role is central to driving operational excellence, maintaining throughput across the onboarding pipeline, and enabling successful customer go‑lives.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and mentor Integration Engineers supporting HDE onboarding initiatives.

• Provide day‑to‑day guidance on project prioritization, technical challenges, customer communication, and documentation standards.

• Support workload balancing, project assignment, and team capacity planning.

• Foster a culture of organization, communication excellence, and high performance in a dynamic, fast‑paced environment.

Project & Technical Execution

• Directly oversee complex or high‑priority hospital integrations to the HDE interoperability platform.

• Ensure consistent execution of technical build, testing, configuration, and troubleshooting tasks, including HL7 and HDE platform integrations.

• Support team members in managing operational, workflow, and technical components of multiple simultaneous implementations.

• Lead or support recurring client status meetings, ensuring clarity on scope, deliverables, and technical requirements.

Customer & Cross‑Functional Collaboration

• Act as an escalation point to ensure customers feel supported, heard, and successful throughout onboarding.

• Partner with Sales, Product, and Customer Success teams to align on project scope, expectations, and stakeholder communication.

• Ensure project decisions, updates, and specifications are well‑documented across Salesforce, TaskRay, Outlook, SharePoint, and other internal systems.

Operational Excellence

• Monitor onboarding throughput, risks, and bottlenecks; drive improvements in process efficiency and implementation consistency.

• Maintain high-quality documentation practices across all integrations and customer interactions.

• Contribute to refining onboarding methodologies and technical standards for HDE integrations.

Required Skills & Experience

• Proven experience integrating and managing technical projects, ideally in healthcare or health data interoperability.

• Strong understanding of HL7, health data exchange workflows, interoperability systems, and systems integration methodologies.

• Demonstrated ability to lead people while also contributing as a hands-on technical resource when needed.

• Exceptional organizational, communication, and client‑facing skills; ability to drive engagement and maintain momentum through complex integration lifecycles.

• High proficiency with Office365 tools including Excel, Outlook, Word, PowerPoint, and SharePoint.

• Experience coordinating and documenting project activities across Salesforce and TaskRay (or similar systems).

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

• Competitive health plans (medical, dental, & vision insurance)

• PTO (starting at 20 days) & 12 company holidays

• 401(k) with company match

• Telemedicine service provided by ESO

• Savings accounts (FSA, HSA, DCA)

• Employee Assistance Program (EAP)

• Annual health and wellness reimbursement

• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits

• Paid parental leave, new child program, & flexible parental return-to-work options

• Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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