Senior Implementation Advocate

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:

Configures and onboards new orders for Inovalon provider products and services and assists others as they learn new products with a large emphasis on large and complex or enterprise customers. Plans, executes, and finalizes projects according to agreed timelines. Responsible for coordinating the efforts of the project in order to onboard according to the plan. Defines the objectives and manage them throughout the duration of the implementation project, making recommendations to customers on best practices and configuration.

Duties and Responsibilities:

• Define project scope, requirements, goals and deliverables to ensure that each implementation is successfully executed, with emphasis on large and complex or enterprise management;

• Manage customer on-boarding experience from initial in-take call to go live, including customization, configurations, workflows, training etc.;

• Be attentive of customer requirements and business processes for configuring applications; make recommendations for configuration with customers

• Document all implementation project activities per defined process and procedures and participate in writing improvements and/or new process and procedures;

• Implement assets within specified days to onboard and improve on timelines based on goals set forth by leadership;

• Troubleshoot complex issues using an analytical approach and elevate issues following defined escalation procedures ensuring all communication to customer and internal teams are completed;

• Perform complex implementations without supervision and make recommendations on configuration and implementation approach;

• Communicate valuable product and process feedback to manager, SME or point of escalation and provide suggested solutions;

• Organize and manage workload efficiently, effectively and independently- serving as a role model for others;

• Explain Inovalon product offerings, operating systems, and internal systems as a subject matter expert;

• Participate in complex special assignments as needed;

• Plan, schedule, recommend and continually manage project expectations to best match the customer and Inovalon’s needs;

• Provide assistance to team members as needed;

• Other duties as assigned;

• Maintain compliance with Inovalon’s policies, procedures and mission statement;

• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and

• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Minimum of 5 years’ experience implementing or supporting software with high volume of transactions;

• Healthcare EDI Knowledge (ANSI X12, 835, 837, 270/271), read EDI files and identify breakage points and proficient in HIPPA transaction code set;

• Project Management fundamentals experience;

• Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook);

• Proficient in working with CRM systems, Salesforce.com a plus;

• Proficient with using and supporting Software as a Service (SaaS);

• Excellent verbal and written customer service skillset along with strong organizational skills;

• Ability to work efficiently, effectively and independently in a fast–paced environment with a large, diverse workload;

• Ability to make independent decisions on customer configurations, implementation plans and processes:

• A strong team player with the ability to interact effectively with all parts of the organization;

• Knowledge of healthcare or clinical environments such as Ambulatory, Post-Acute and Acute settings;

• Knowledge of data security and follow processes and regulations;

• Knowledge of Patient Revenue Cycle Management, patient payment (merchant accounts), or scheduling/time and attendance software

• Knowledge of Healthcare Quality Reporting;

• Knowledge of Billing (claims and remittance) and Revenue Cycle Management from both Provider and Payer side of the network; and

• Bi-lingual (Spanish) is a plus

Education:

• Associate’s or Bachelor’s degree in Business or related field of study or equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;

• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;

• Subject to inside environmental conditions; and

• Travel for this position will include less than 5% locally usually for training purposes.

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

Base Compensation Range
$68,000—$90,112 USD

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

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