Senior Human Resources Generalist

We are seeking a hands-on, resourceful, and forward-thinking Senior Human Resources Generalist to support our US division. Reporting to the CHRO based in Canada, this role will serve as the primary HR partner for the US business and play an important role in shaping the employee experience during a key stage of growth and integration.

As the dedicated HR lead for the US team, this role will balance day-to-day employee and manager support with the ongoing development of core HR programs, processes, and systems.

This is an exciting opportunity for an experienced HR professional who thrives in an entrepreneurial, technology-driven environment and wants to help build, and scale HR practices within a fast-moving MGA. The ideal candidate brings strong generalist expertise, sound judgment, and a practical, innovative approach to people-related challenges.

About the Environment

We are an entrepreneurial organization with a strong bias for innovation and continuous improvement. As a technology-driven MGA, we value agility, accountability, integrity, and smart execution. We are looking for someone who is energized by change, comfortable building structure where needed, and motivated by the opportunity to make a meaningful impact.

Key Responsibilities

HR Partnership and Employee Support

Serve as the primary HR contact for employees and managers across the US division

Provide day-to-day HR guidance and support on employee relations, performance matters, workplace concerns, policy interpretation, and employee inquiries

Partner with leaders to support a high-performance, accountable, and values-driven culture

Manage employee lifecycle activities including onboarding, offboarding, promotions, transfers, and employment changes

Lead the full-cycle recruitment process for the US division, including job postings, sourcing, interviewing, candidate management, offer coordination, and support for onboarding transitions.

Coach and support managers in handling employee matters thoughtfully, consistently, and in alignment with company values

Maintain employee records and HR documentation with a high degree of accuracy and confidentiality

HR Operations and Compliance

Oversee core HR operations for the US division, including benefits administration, leave coordination, and policy administration

Ensure compliance with applicable federal, state, and local employment laws and regulations

Monitor and improve HR processes to build a more efficient and scalable, HR function

Partner with the CHRO and external advisors or vendors, as needed, on employment-related matters

Organizational Integration and Change

Support the continued integration of the acquired business into the broader organization

Help align US HR practices, policies, and programs with enterprise standards while respecting local business realities and legal requirements

Act as a trusted partner to employees and leaders through change, helping to build trust, clarity, and consistency

Program Development and Process Improvement

Contribute to the design, implementation, and continuous improvement of core people programs and HR processes

Support the evolution of performance management, compensation, policy, and systems practices within the US division

Help strengthen HR infrastructure to support growth, consistency, and a strong employee experience

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field

7+ years of progressive HR experience, ideally in a generalist, senior generalist, or standalone HR role

Strong experience supporting US employees across a broad range of HR functions

Solid knowledge of US employment law and HR best practices

Experience implementing or improving HR programs, processes, or systems (BambooHR preferred)

Experience in a high-growth, entrepreneurial, technology-enabled, or post-acquisition environment is strongly preferred

Experience in insurance, financial services, or an MGA environment is an asset

HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP is an asset

Key Competencies

Ability to operate independently and confidently as the senior HR resource for a business unit

Strong project management and execution skills

Comfortable building processes from the ground up

Strong judgment, discretion, and professionalism

Excellent relationship-building and influencing skills

Clear and effective communication skills

High level of accountability and follow-through

Strong alignment with values of innovation, integrity, and ownership

Tech-savvy mindset with an interest in using systems and tools to improve efficiency and employee experience

Location: South Lake, TX

In office role