Senior Hub Assistant

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.  We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Student and Scholarly Services brings together a wide range of student-facing services to support students at every stage of their journey — from transition and engagement through to success and wellbeing. Within this, the Student Engagement team plays a vital role in creating opportunities for students to connect, grow, and thrive.

Mō tō mātou rōpū | About the team 

The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.  

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: 

• Mana Enhancing: We’re a place for uplifting interaction  
• Service Excellence: We’re professional, accurate and responsive  
• Manaakitanga: We listen, respect, understand and care  
• Whanaungatanga: We connect, partner and strengthen relationships  
• Kaitiakitanga: We guide, support and see things through. 

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:  

• Guidance and advice on being a student,   
• Navigation of the University systems, spaces and processes,   
• Information about study options,   
• Support with applications and enrolments,   
• Library & Student IT services.  

Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland.  They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants.

 

He kōrero mōu | About you  

We are looking for highly motivated individuals to join our team of Senior Hub Assistants who:  

• Are collaborative team players who build positive relationships and contribute to a supportive team environment  
• Take a proactive approach and work effectively both independently and with others 
• Demonstrate reliability and a strong, positive work ethic aligned with our values  
• Show empathy and genuine care in supporting tauira | students and colleagues  
• Thrive in fast-paced, dynamic environments and adapt to changing needs  
• Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting 
• Comfortable stepping in to guide and support the team when needed
• Ready to help coordinate tasks to keep operations running smoothly

 

Te Whiwhinga mahi | The opportunity

We currently have three vacancies as outlined below. There are two full-time and one part-time, permanent roles, with a salary range of $56,400 - $61,700 depending on skills and experience (prorated for part-time hours).

 

City Campus Student Hub (full time)

Shift pattern:

Monday, Thursday, Friday 8am – 4pm

Saturday and Sunday 8:45am – 4:45pm

Total hours: 37.5

 

City Campus Student Hub (part time)

Shift pattern:

Friday 9:00am – 5:00pm

Saturday and Sunday 12:00 noon – 8:00pm

Total hours: 22.5

 

Grafton Campus Student Hub (full time)

Shift pattern:

Monday to Friday 10am – 6pm

Total hours: 37.5

 

For more detailed information, please refer to the Position Description.

 

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

 

Me pēhea te tuku tono | How to apply 

Applications must be submitted online by the closing date of 28 May 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date.  

 

Cover Letter: As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI.  Please include which position(s) you prefer in your cover letter.

Phone Screening: To assist us with shortlisting for interviews, we may be giving you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back. The call may be displayed as an unknown number.

Interviews: We will be conducting interviews on Tuesday 2 June. You will need to be available on this day to be considered for these positions.

As we are working within a short recruitment timeframe, we recommend having your references ready early in the process. 

The start date will be Monday 29 June and there will be a two-week, full-time training and induction programme that will be based primarily at the City Campus.   

Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email. 

 

 

 

 

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Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz