Senior HR Ops Manager

SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.

We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.

Ensuring the HR Operations for SquareTrade in Europe are straightforward, robust and frictionless.

Purpose of role

● To ensure the administration of HR tasks is comprehensive and efficient

● To manage the information and reporting on the HRIS

● To build and maintain reporting on HR data & metrics

● To ensure all changes in payroll are fed through to the finance team accurately and on time

● To lead on Benefits in all Europe locations, annual reviews, communication with employees, negotiation with suppliers

● To lead on salary benchmarking in all Europe locations

● To manage the Total Reward Statement process

● To manage complex leave - eg. maternity and paternity leaves, or long term sick

● To lead on all Employee Relations scenarios (with the People Director’s support) and partner with Managers through performance plans, disciplinary procedures, redundancies, exits where needed.

● With the support of the HR Ops team, to ensure the business has comprehensive employee handbooks and  playbooks for processes in each country

● Lead on integration with Allstate as and when we align processes and platforms

● Escalation point for queries from Office Manager/People & Culture Partner

Expectations

● Strong relationships across the wider team

● Strong collaboration with the people team, especially the Senior HRBP (Lucy) on business partnering activities where they intersect

● Team player for multiple person projects such as onboarding, DE&I agenda

● Working time will involve 3 days per week in the office in a normal working week

● Provide support to cover other people team members when they are away (as they will do for you)

● To own the HR CPD for employment law agenda for the people team

Key Deliverables

● HR files are up to date and people are paid the right amounts on time

● HR processes are well developed and clear to all

● Benefits show value, are clearly explained and work well

● Employees know how to get hold of you

● Stakeholders have confidence in you

● Support from People & Culture Partner

● Support from Office Manager

● Handover and approvals from People Director

● CIPD Qualified 

● Knowledge of UK employment law and current practice in the workplace

● Efficient administration and report building experience

● Coaching ability ● Project management skills

● Relationship building and influence

We work in a hybrid model: 3 days in the office, 2 days from home. 

All your information will be kept confidential according to EEO guidelines.

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is an Equal Opportunity Employer