Senior GTM Operations Business Analyst

We are seeking a Senior GTM Operations Business Analyst to serve as the strategic link between GTM Operations, CX Operations, Business Systems, Finance, and People Operations. This role is responsible for driving clarity, documentation, and governance to enable automation, operational scale, and consistent reporting across the revenue engine. The Senior Analyst will support the execution of end-to-end GTM data and process flows, ensuring leadership has trusted insights to run the business while enabling effective cross-functional collaboration.

Key Responsibilities:

Requirement Translation & Systems Alignment

• Translate GTM Strategy & Operations requirements into structured, system-ready documentation (user stories, acceptance criteria, process maps).

• Partner with Salesforce, Clari, Outreach, and system admins to scope builds and ensure business needs are met.

• Maintain clear process flows (current vs. future state) for all GTM operations.

Data Ownership & Governance

• Define and enforce governance policies for accounts, contacts, leads, opportunities, and activity data across GTM systems.

• Create and maintain a centralized metric dictionary to standardize definitions (pipeline coverage, attainment %, conversion, NRR/GRR, SQOs, CAR, etc.).

• Monitor data quality across systems and proactively resolve integrity issues.

Documentation & Change Management

• Build and maintain SOPs, playbooks, and partner with enablement on guides for new processes and automation.

• Document end-to-end workflows to provide clarity to cross-functional teams (Sales, Finance, CX, Marketing).

• Support communication and training efforts for process and system changes.

Reporting & Analysis Continuity

• Build Power BI dashboards to reflect standardized GTM definitions and support QBRs, MBRs, and board decks.

• Validate consistency of reporting across Salesforce, Clari, Outreach, and Power BI, etc.

• Support recurring business reviews with trusted GTM data inputs.

• Increase AI capabilities across GTM operations, including evaluating, piloting, and scaling new AI-driven tools and processes.

QA & Field Feedback

• Test new system enhancements and process automation before launch to ensure alignment with requirements.

• Collect field feedback post-launch, consolidate, and surface recommendations for iteration.

Cross-Functional Partnership

• Collaborate with RevOps, Marketing Ops, Cx Ops Finance, Business systems to align strategy, data flows, and reporting dependencies.

• Ensure end-to-end from Lead to Renewal data flows cleanly and are productionized for platform stability.

Qualifications

• 5+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, Customer Success, etc. operations in a SaaS or GTM-focused environment.

• Strong working knowledge of SQL, DAX, Salesforce, Clari, Outreach, Power BI, ZoomInfo, and similar GTM tools.

• Proven experience in process documentation, SOP creation, and change management.

• Familiarity with reporting/analytics concepts and GTM metrics.

• Excellent cross-functional communication and stakeholder management abilities.

• Experience with AI/automation tools and data privacy compliance is a plus.

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

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