Senior Group Manager - Process Training

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Title: ETQA Manager

Department: Academic Quality and Compliance

Reporting To: General Manager – Ucademy

Location: Cape Town (Hybrid)

Employment Type: Full-time 

Purpose of the Role

The ETQA Manager at Ucademy is responsible for ensuring that all accredited and non-accredited learning programmes meet the highest standards of educational quality and regulatory compliance.

This role safeguards Ucademy’s institutional integrity as a registered Private Learning Institution with the Services SETA, maintaining compliance with QCTO, SAQA, and DHET requirements while driving continuous improvement across programmes that support impact sourcing, employability, and BPO sector capability development.

Qualifications and Experience

• Bachelor’s degree in education, Quality Management, or Training and Development (Postgraduate qualification advantageous).

• Registered Assessor and Moderator with ETDP SETA.

• Minimum 5–7 years’ experience in ETQA management or quality assurance within an accredited training provider.

• Proven experience in managing SETA or QCTO accreditation, verification, and audit processes

.• Strong knowledge of NQF, QCTO frameworks, SAQA regulations, and Skills Development legislation

.• Experience in blended and digital learning environments will be advantageous