Senior Group Manager - EIT

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Roles and responsibilities:

• Day-day-to work - Manage special IT projects of any function within Enterprise IT
• Planning and Governance of IT transformation projects:
• Tracking, monitoring and generation of Project Status Reports, Budgets, Plans, documentation, risk identification and mitigation plans
• Work in Mergers and Acquisition projects
• Collaborate with all EIT functional teams
• Lead complex EIT projects, collaborate with peer functions and stakeholders
• Internal Stakeholder Management

Desired Skillsets:

• Communication: Good written, spoken and documentation skillsets in English
• Ability to influence peers, stakeholders for critical decisions
• Knowledge of BPM industry and operations

Technical Skills:

• Endpoints - Deep understanding of endpoint configuration and deployment concepts, Microsoft OS deployment, patch management, etc.
• Asset Lifecycle Management
• End User management – WFA
• IT Security
• Endpoint deployment, networks security platforms and technologies
• Identity Access Management, PIM, PAM
• Vulnerability Management, patch management, GPO polices,
• Networks – Decent working knowledge of design, commissioning and operations of MPLS, SDWAN, LAN/ VLAN.
• Telephony – working knowledge of Unified Telephony and Call recording on-prem and cloud platforms like Avaya, Genesys, NICE, Reporting systems.
• Knowledge of managing datacenters

Tools use:

• MS Office – decent working skillset in using MS Teams, Powerpoint, Excel, Word, etc.

Any Graduate/Bachelor