Senior Forward‑Deployed Engineer

Confidential

Amman, Al ‘A̅şimah, Jordan permanent

Posted: March 5, 2026

Quick Summary

We're looking for a Senior Forward-Deployed Engineer with expertise in cloud-based technologies to join our fast-growing SaaS startup as a key member of our Professional Services team. The ideal candidate will have a strong background in programming languages and experience with cloud-based infrastructure and deployment methodologies.

Job Description

Proudly recognized as a Great Place to Work®, we are a fast-growing SaaS startup transforming the way businesses communicate. Our vibrant team of 500 passionate Unifones is dedicated to delivering exceptional experiences for over 5,000 customer-focused companies.

We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!

Meet the team!

The Professional Services team accelerates adoption of Unifonic’s AI‑driven CX platform by embedding AI across customer journeys, marketing, and contact centers to drive faster time‑to‑value, measurable outcomes, and long‑term platform adoption.

As a Senior Forward‑Deployed Engineer, you will be working directly with enterprise customers, translating business outcomes into running software, and shipping production‑grade integrations and reusable workflows that embed Unifonic into core systems. You will lead the scope to build from hyper‑care to stabilization to expansion, then ensure a clean handover to Support or Transition. You will favor connector‑first delivery and thin services for reusable, cost‑aware solutions.

Help us shape the future of communication by:

• Leading discovery with customers across KSA, whiteboarding architectures, validating constraints, and aligning stakeholders on outcomes

• Designing and delivering end to end integrations across CRMs, ERPs, contact centers, and marketing stacks like Freshdesk & HubSpot.

• Building and maintaining reusable connectors and workflows using Zapier, Make, or n8n, and documenting templates for repeatability .

• Designing conversations and data flows for AI powered experiences and fine tuning models when needed to meet quality bars

• Engineering for robustness and observability with OAuth2 or JWT, Keycloak SSO patterns, Kong API gateway practices, structured logging, Kibana dashboards, and Postman collections

• Driving delivery rigor — scope, acceptance criteria, risk and dependency management, hyper care to stable usage, then expansion

• Orchestrating customer experiences through Flow Studio and Agent Console with telemetry visible to stakeholders, including containment, AHT or ASA, escalations, and cost per resolved case

• Contributing to the PS playbook with discovery checklists, integration patterns, and upgrade paths from bespoke middleware to reusable connectors

• Producing Business Optimization and Transformation blueprints for paid discovery when applicable

• Executing clean handovers to Support or Transition with complete runbooks and clear ownership boundaries

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