Senior Field Service Engineer

Job Title

Senior Field Service Engineer

Job Description

Field service engineer_(PLC&EM)

Job purpose

• Deliver technical service to customers in the region, maintain served install base operation in normal include low level control (PLC), electrical and mechanical parts, as well as troubleshooting
• Maintain and develop customer satisfaction by deliver solid result, professional attitude and continual improvement of system performance.

Scope

• Preventive maintenance and corrective maintenance
• Troubleshooting and problem solving
• Evaluation system performance and continual improvement

Qualification and abilities

In the position of field service engineer you’ll make an important contribution to the goal of achieving the highest possible customer satisfaction, focusing on the continuity of customers’ processes. That means you’ll need an enthusiastic and proactive attitude and a flexible working approach.

• University degree major in automation, control engineering or mechatronics with at least 3 to 5 years relevant working experience
• Excellent reading, written and oral skills in English language
• Knowledge of controls (including PLC/industrial PCs), electrical/mechanical systems and networks related automated baggage handling systems or material handling system

Responsibilities

You will be responsible for ensuring that the preventive maintenance of our material handling systems is carried out properly, as agreed in the maintenance contracts with customers. you’ll be responsible for solving them on your own initiative.

• Participant site installation, commissioning and service take over if any
• Daily monitoring of equipment condition
• Carry out preventive and corrective maintenance on site
• The first service desk in local work with global service desk
• Solve mechanical, electrical and automation controls issues independently or by remote support
• Spare parts management and proposal to customer for make sure system operation normally
• Maintain work report properly

• Communicate with internal and customer to implement changes, e.g. retrofit, upgrade

List of key activities

• Installation, commissioning, service take over
• Prepare & execute service visits
• Report service visits and make recommendations
• Advise and perform optimizations for systems
• Analyze the performance of systems
• Solve problems
• The first service contact to response technical clarification
• Fault finding and diagnose for system hardware and control system
• Build and/or change system hardware and software configuration
• Preventive and corrective maintenance in automation control system

Additional info/ skills

• Good communication skill
• Result orientation
• Appropriate Conduct
• Customer-orientation/ Service Provision
• Decisiveness
• Discipline
• Evaluating/Judgement
• Safety Awareness
• Self-confidence/ Independence
• Stress Resistance

Work pattern

Daytime normal working hours - Open to be available on standby if required

Differentiator

• Set priorities, distribute work, follow up on progress and quality.
• Methodologically analysing and improving mid set
• Works systematically
• Improves own working methods
• Work under pressure