Senior Field Service Engineer

Job Title

Senior Field Service Engineer

Job Description

Job Description:

Title: Senior Field Service Engineer (SFSE)

About Vanderlande:
Vanderlande is a global leader in logistics automation, delivering innovative solutions for airport baggage handling and parcel automation processing systems, helping customers improve efficiency and performance across their operations.

Position Summary:
The Senior Field Service Engineer (SFSE) provides mechanical and electromechanical support to Vanderlande customer sites, with a primary focus on the commissioning and launch of new facilities. This role involves working closely with customer teams in a consultative capacity to troubleshoot issues, restore operations, perform root cause analysis, and drive continuous system improvements. Occasional support for existing sites may also be required.

Key Responsibilities:

• Troubleshoot and resolve incidents involving Vanderlande-supplied equipment
• Collaborate with customer personnel to perform system maintenance activities
• Conduct mechanical system health checks, inspections, and audits
• Execute emergency and corrective maintenance as needed
• Serve as the primary liaison between customer sites and Vanderlande on electromechanical matters.
• Manage, document, and escalate technical issues in accordance with established processes
• Prepare detailed incident reports, summaries, and technical documentation

Required Education & Experience:

• Technical degree or equivalent experience in a relevant discipline, such as mechatronics, electromechanical engineering, or field service/maintenance technology.

Preferred Qualifications:

• Bachelor’s degree in Mechatronics, Mechanical Engineering, or a related field
• 5+ years of experience supporting material handling or automated systems

Core Competencies:

• Strong written and verbal communication skills
• Ability to work independently and take initiative
• Effective time management and prioritization skills
• Strong analytical and problem-solving abilities
• Solution-oriented mindset with a proactive approach
• Demonstrated troubleshooting expertise
• Commitment to continuous learning and technical development

Travel & Work Environment:
This position is primarily focused on launching new customer facilities across North America. The role requires extensive travel (approximately 75%–100%), often on short-term assignments. When not traveling, the position will be based at Vanderlande’s North American headquarters in Marietta, Georgia.