Senior External Systems Integration and AI Manager

The Opportunity:

You will be a pioneer at Abnormal, serving as our lead developer and subject matter expert for Glean AI. You will be empowered to design and build custom AI-powered applications and workflows that unlock productivity, surface critical insights, and fundamentally change how our marketing and GTM teams operate. Building scalable systems and leveraging cutting-edge AI to solve real-world business problems.

What You'll Do:

AI Development & Enablement:

• Serve as the in-house expert and primary developer for Glean AI, designing, building, and deploying custom AI applications ("Gleans") that solve critical business challenges.

• Implement and manage integrations for other AI-powered tools, including generative AI copy platforms, predictive analytics engines, and Customer Data Platforms (CDPs).

• Strategically determine where internal AI initiatives can replace paid tool functionality.

• Proactively partner with stakeholders across the GTM organization to identify high-impact opportunities for AI-driven automation, insight generation, and process improvement.

• Configure and manage Glean's connections to our various knowledge sources (e.g., Salesforce, Confluence, Google Drive, Slack) to build a comprehensive, intelligent knowledge base for the GTM team.

MarTech Stack Architecture & Integration:

• Architect and manage the data flows between key platforms in our GTM stack (e.g., Marketo, Salesforce, Ringlead, 6sense, Outreach, Qualified, Revsure), utilizing API calls and real-time data streams to ensure data integrity.

• Lead the evaluation and end-to-end implementation of new marketing technologies, from security reviews and capability audits to full integration and launch.

• Manage vendor relationships, monitor tool utilization, analyze the viability of new tools against the existing stack, and recommend upgrades or downgrades to future contracts.

• Design and maintain robust data synchronization processes to ensure the accuracy, timeliness, and reliability of data that underpins all marketing reporting and sales execution.

• Oversee the technical architecture of marketing campaigns, ensuring they are structured for accurate tracking and attribution under our last-touch model.

• Own and refine the lead and account routing methodology, ensuring leads are accurately and efficiently passed to the appropriate teams for timely follow-up.

• Act as the first line of defense for troubleshooting and resolving system integration issues, working closely with vendors and internal teams (RevOps, SalesOps, IT)

Cross-Functional Enablement & Governance:

• Serve as the subject matter expert for our core marketing and sales AI platforms.

• Create and maintain clear documentation for all AI integrations, data flows, and processes to ensure scalability and business continuity.

• Develop training materials and resources to enable Marketing, SDR, and Sales teams on new technologies and processes, helping them leverage the full capabilities of our tech stack.

What You'll Need:

Minimum Qualifications:

• 5+ years of hands-on experience in a Marketing Operations, Revenue Operations, or Sales Operations role within a B2B SaaS environment.

• Expert-level knowledge of Salesforce (SFDC) from an administrative and integration perspective. You must understand the SFDC data model, process builders, flows, and how it connects to a broader tech stack.

• Proven experience managing and integrating multiple MarTech or SalesTech platforms (e.g., intent data providers, data enrichment/routing tools, sales engagement platforms).

• A strong analytical and problem-solving mindset with a track record of improving complex processes and systems.

• Excellent project management and communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.

Preferred Qualifications:

• Direct, hands-on experience with our core stack: Ringlead, 6sense, and Outreach.

• Experience with enterprise AI platforms like Glean, or a demonstrated passion for and ability to rapidly learn and apply new AI technologies.

• Familiarity with marketing automation platforms (Marketo preferred).

• Basic understanding of data warehousing concepts (Snowflake) and BI tools (Sigma).

• Ability to work autonomously in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

#LI-MP1

At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

Base salary range:
$131,800—$155,000 USD

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.