Senior Executive - Client Leadership

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Key Responsibilities

• Service Excellence

• Ensure delivery of high-quality, timely, and innovative solutions across all client engagements, maintaining WPP Media’s reputation for best-in-class service.

• Act as the senior escalation point for client issues, resolving challenges swiftly and always maintaining client satisfaction.

• Foster a culture of continuous improvement and excellence within your team, ensuring all client’s work meets or exceeds expectations.

• Integrated Thinking

• Lead the development of holistic communication strategies that leverage the full spectrum of WPP Media’s media, data, and technology capabilities.

• Collaborate cross-functionally with internal teams and external partners to deliver seamless, integrated solutions that address complex client challenges.

• Drive innovation by challenging teams to go beyond the brief and deliver market-leading ideas and outcomes.

• Revenue Growth & Account Expansion

• Own and deliver on a minimum 15 to 20% year-on-year revenue growth target across your client portfolio.

• Identify, develop, and execute upselling and cross-selling opportunities for WPP Media’s full suite of products and services, ensuring solutions are directly aligned with client needs and business goals.

• Proactively “farm” accounts by nurturing relationships, uncovering new business opportunities, and expanding WPP Media’s footprint within each client organization.

• Partner with internal teams to build and present compelling business cases for new initiatives, extensions, and product offerings.

• Client Partnership & Thought Leadership

• Serve as the trusted advisor and strategic partner to senior client stakeholders, understanding their business objectives and positioning WPP Media as the go-to partner for all communication challenges.

• Ensure that the team develops and presents Monthly, Quarterly and Annual reviews, Communication plans, Innovation roadmaps, and strategic initiatives that create competitive advantage for clients

• Leadership & Team Development

• Inspire, mentor, and develop a high-performing team of client leaders, fostering a culture of collaboration, curiosity, and accountability.

• Set clear expectations and performance standards to your team, ensuring alignment with WPP Media’s values and business objectives.

• Champion diversity of thought and new ways of working to drive better outcomes for clients and the agency.

Key Success Metrics

• Achieve or exceed 15 to 20% year-over-year revenue growth across allocated accounts.

• Demonstrate consistent upsell and cross-sell of WPP Media products and services, with measurable impact on client business outcomes at least farming 2-5 initiatives per year from your client portfolio

• Maintain high client satisfaction scores and retention rates.

• Demonstrate your leadership by effectively coordinating the preparation and delivery of Monthly, Quarterly, and Annual Year-over-Year (YOY) review presentations. With the support of the team, you will ensure that all relevant data is accurately collated, and insights are clearly communicated/presented to the client. Direct and implement successful strategies, as evidenced by measurable results presented in the reviews. Additionally, you will proactively define and articulate the strategy for the upcoming year, ensuring alignment with client objectives and reinforcing their role as a strategic partner. Performance will be measured by the quality of presentations, the clarity of strategic direction, team collaboration, and client satisfaction with the proposed future strategies.

• Deliver integrated, innovative solutions recognized by clients as best-in-class at least 3 per year

• Build and sustain strong, trusted relationships with senior client stakeholders.

• Proactively “hunt” for new business in the market – at least 2-3 new biz opportunities per year

Summary Statement

As a Cluster Lead, you are not just managing accounts- you are building enduring partnerships, driving business growth, and ensuring that your team is aligned to deliver the results set out by WPP Media.

You and your team must ensure that WPP Media is the only partner clients trust to solve their most complex communication challenges.

Your success will be measured by your ability to deliver service excellence, integrated / innovative solutions, and sustained revenue growth through proactive account expansion and thought leadership.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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