Senior Event Production Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Convene is seeking an experienced and dynamic Senior Event Production Manager to join the event production team at our 360 Madison location. The Senior Event Production Manager will report to the General Manager.

What You’ll Do:

The Senior Event Production Manager will produce large events, as well as support the other Event Production Managers in the organization providing guidance, support, and coaching to achieve exceptional results. The Senior Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish.

As the Senior Event Production Manager, you will:

• Provide consultative and strategic guidance to clients, ensuring their event objectives are met through tailored solutions and expert recommendations.

• Serve as the primary point of contact for the client leading up to the day-of event.

• Provide creative event design expertise, collaborating with clients to develop innovative concepts that align with their vision while optimizing venue capabilities and resources.

• Create, implement, maintain, and enforce property specific policies & standard operating procedures.

• Manage vendor relationships and logistics ensuring client expectations are met.

• Cultivate relationships with strategic partners in the Sales, AV, Operations, Culinary, Marketing, and Finance departments.

• Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.

• Develop event timelines and communicate any and all pre-production deadlines.

• Schedule and host kick-off calls with clients.

• Prepare and distribute all room diagrams.

• Work closely with internal culinary and service team to finalize menus and timing.

• Work closely with internal AV team to plan the client’s run of show and vision for events as needed.

• Manage event data within the CRM system, ensuring it serves as the source of truth for program details, financials, and client communications.

• Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices.

• Conduct weekly event meetings and regular PEO meetings.

• Conduct pre-event and post-event debriefs for our internal stakeholders.

• Follow up with the client with any post-event deliverables.

• Provide status updates to internal and external stakeholders on pre-production. milestones to ensure successful delivery on the day of the event.

• Ensure accurate billing and transparent cost communication, managing add-on charges and providing clients with clear financial breakdowns throughout the event planning process.

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $85,000 Salary Max: $90,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.

• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.

• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.

• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.

• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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