Senior Engineer, Private Cloud

The Senior Engineer Private Cloud will provide operational support for the LSEG Private Cloud infrastructure.

Role Responsibilities:

• Infrastructure Management: Administer, monitor, support, prevent issues, maintain, fix, and improve both virtual and physical private cloud infrastructure.

• Project Support: Provide assistance and support for various projects as needed.

• Shift & Weekend Coverage: Offer coverage during shifts, weekends, and be available on-call when required.

Key Skills:

• Virtualization Technologies: Proficient in VMware vSphere, vSAN, NSX-T, and other virtualization platforms.

• HP Servers: Experienced with HP Blades, c7000 enclosures, and HP OneView.

• Storage Solutions: Knowledgeable in HDS VSP/HNAS, including replication technologies such as TrueCopy and HUR, as well as Dell/EMC SAN.

• Virtual Environment Support: Capable of supporting virtual environments using the aforementioned technologies.

• Troubleshooting: Excellent investigation and troubleshooting skills for complex issues.

• Risk Management: Ability to identify and communicate risks (e.g., migration risks, design risks) to management.

• Scripting: Proficient in scripting with PowerCLI.

Key Competencies:

• Risk Management: Understands and manages risks in a production environment.

• Stability and Resilience: Ensures stable, resilient environments and disaster recovery capabilities during migrations or upgrades.

• Self-Motivation: A motivated self-starter who can work independently and as part of a team.

• Attention to Detail: Pays attention to detail and understands situations in their entirety.

• Adaptability: Takes direction when needed and is not afraid to ask for help.

• Learning Agility: Quickly learns new concepts and products, enjoying the challenge of developing unfamiliar solutions.

• Problem-Solving: Thinks quickly and decisively, seeking alternative solutions in challenging situations.

• Continuous Improvement: Displays initiative in continuously improving work processes and output quality.

• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate at both technical and non-technical levels.

• Documentation: Ability to document activities clearly and concisely.

• Organization: Methodical and highly organized.

• Pressure Management: Works well under pressure to meet challenging deadlines.

• Accuracy: Maintains a high level of accuracy and attention to detail.

Key Expectations:

• Proactive Monitoring: Assist in the proactive prevention of issues by monitoring virtual and physical infrastructure, fixing faults where possible, and escalating unresolved problems to the Tower Lead, Shift Lead, and Management.

• Coordination and Communication: Ensure coordination and communication between the service desk/help desk and technical support teams in critical situations.

• Documentation Maintenance: Keep all documentation and procedures up to date, making necessary changes.

• Effective Management: Ensure effective, proactive monitoring and management, including capacity and performance management, for all relevant systems.

• Minimize Downtime: Ensure system downtime is minimized and recovery meets required service levels.

• Process Evaluation: Evaluate standards and processes involving the support team and highlight areas for improvement.

• Support Implementation: Implement and maintain shift, out-of-hours, and weekend support as appropriate.

• Reporting: Provide regular management reporting.

• Ad-Hoc Duties: Undertake any other duties as required by LSEG management on an ad-hoc basis.

• Security Measures: Work with the BCCP/Security team to ensure effective security measures are implemented.

• Disaster Recovery: Ensure disaster recovery procedures are in place, with regular testing, reporting, and planning updates.

• ITIL Knowledge: Possess knowledge of working within an ITIL environment.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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