Senior Engagement Manager

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

**Candidates MUST be located in the EST or CST time zones**

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Engagement Manager with a deep passion for product analytics, AI-driven insights, and enterprise-scale digital transformation. In this role, you won't just manage projects; you will be the primary architect of customer success, ensuring that Amplitude becomes the backbone of their data-driven culture.

We’re seeking a strategic leader who thrives in fast-paced environments and is obsessed with helping customers bridge the gap between "having data" and "driving measurable business outcomes."

As a Senior Engagement Manager, you will:

• Deploy Foundational Use Cases: Lead the discovery and implementation of initial critical use cases (e.g., retention analysis, conversion funnels, user journey mapping) to deliver quick time-to-value and ensure a solid foundation from day one.

• Drive AI Adoption: Integrate Amplitude’s AI capabilities into customers’ daily workflows to drive impactful decisions and lower the barrier to entry for all users.

• Deliver Measurable Outcomes: Move beyond "going live" by defining and tracking clear metrics Ensure that every engagement results in quantifiable value and a clear return on investment.

• Strategic Program Management: Plan, organize, and manage all phases of the customer lifecycle. Develop complex project schedules, mitigate risks, and drive on-time execution while managing cross-functional stakeholders at the executive level.

• Build for Long-Term Success: Design and oversee the initial Amplitude Program that focuses on governance, scaling, and cultural adoption.

You'll be a great addition to the team if you have:

• 5+ years of experience in client-facing implementation, management consulting, or strategic customer success, with a proven track record of managing enterprise accounts.

• 2+ years of experience specifically leading large-scale enterprise software deployments where change management and foundational data governance were core priorities.

• Use Case Expertise: A proven ability to translate complex business problems into actionable tracking plans and analytical frameworks (Retention, Engagement, Monetization).

• AI & Analytics Fluency: Solid understanding of how AI/ML models provide business value and experience working with BI, product analytics, or experimentation tools.

• "Democratization" Mindset: You are passionate about making complex data simple and have experience training or enabling non-technical teams to become data-sufficient.

• Exceptional Communication: Ability to influence everyone from a data engineer to a C-level executive.

• Operational Excellence: Expert-level project management skills and the ability to thrive in an independent, adaptable, and fast-paced environment.

At Amplitude, we celebrate individuals who are driven by curiosity, embrace challenges, and work collaboratively to achieve excellence. Join us, and let’s shape the future of AI-driven analytics together.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans

• Flexible time off, ​p​aid holidays, and more

• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more

• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support

• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)

• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.

• Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.

• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.

• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.

• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.

• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.

• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.

• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $168,000 - $252,000 total target cash (inclusive of bonus or commission)

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