Senior Enablement Manager of New Hire Onboarding & Customer Success

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft

We are seeking an experienced and self-driven Senior Enablement Manager to lead the development and delivery of high-impact learning programs for our Sales and Customer Success teams globally.

This role will focus primarily, though not exclusively, on leading our New Hire Onboarding program, designed to help our Sales and Customer Success teams across all regions accelerate their ramp time.

This role will also deliver segment-specific enablement programs supporting our global Customer Success teams.

Key Responsibilities:

New Hire Onboarding

• Own the design, development, and delivery of New Hire Onboarding programs and learning experiences for our Sales and Customer Success teams, ensuring a consistent, high-impact experience across roles, regions, and segments.

• Serve as the primary developer and facilitator of several live onboarding sessions, modeling best-in-class facilitation, learner engagement, and instructional quality.

• Develop scalable onboarding curricula, learning assets, eCourses, and facilitator guides that support both live and asynchronous delivery at a global scale.

• Partner closely with Sales, Customer Success, RevOps, Product Marketing, Professional Services, Deal Desk, Legal, and other internal partners to ensure onboarding content is tightly aligned to GTM motions, strategy, and evolving business priorities.

• Continuously evolve onboarding programs based on performance data, participant feedback, and changing organizational needs.

• Monitor and report on the effectiveness of the onboarding program including rep ramp time, performance against KPI targets, and other readiness indicators.

• Ensure operational excellence in onboarding execution, including coordination within the Enablement team, overseeing the learner experience, monitoring rep progress through the program, and running feedback loops with reps and leaders.

Customer Success Enablement

• Facilitate pre-planned workshops for CS teams in region across EMEA, APAC, NOCO, and SOJO in partnership with the Global Content Team.

• Deliver targeted programs tailored to the needs and requirements of the Customer Success team.

• Execute hands-on application sessions that translate global content into practical, role-specific skills.

• Adapt global enablement content to reflect regional nuances, competitive landscapes, and customer personas.

• Facilitate select New Hire program components to reinforce early readiness and accelerate CSM ramp time.

• Coach CSMs immediately following initial onboarding to bridge learning to real-world application.

• Partner closely with the Global Content Team to provide field-based insights that inform content development.

• Report on CS workshop effectiveness, coaching outcomes, and regional trends.

• Serve as the voice of the field to ensure enablement programs remain practical, relevant, and impactful for CS.

Qualifications

• Bachelor’s degree in Business, Marketing, or equivalent years’ experience in related fields.

• 5+ years of experience in Sales, Sales Enablement, and/or Customer Success roles, or a combination thereof within a SaaS environment.

• Deep understanding of Lucid’s product suite, solution offerings, and GTM strategy.

• Prior experience in a customer-facing role at Lucid (e.g., Sales, CSM) strongly preferred.

• Proven track record of developing and implementing successful enablement programs supporting revenue-generating teams.

• Strong understanding of B2B sales processes, methodologies, and best practices.

• Excellent communication, presentation, and interpersonal skills.

• Exceptional facilitation skills, with proven ability to energize and connect with learners across all GTM segments.

• Experience developing a range of enablement assets and collateral including self-paced eLearning, live workshops, and webinars.

• Comfortable working cross-functionally and operating with a high degree of autonomy.

• Proven track record of a strong internal motor to brainstorm innovative learning solutions, juggle multiple priorities, and meet deliverables in a timely manner.

• Passion for continuous learning and improving the learner experience.

• Takes initiative; demonstrates a strong internal drive to meet deliverables in a timely manner.

What We Offer

• Competitive salary and performance-based incentives.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Professional development opportunities and career growth.

• A collaborative and inclusive work environment.

• Flexible working arrangements, including remote work options.

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