Senior Employee Technology Services (IT Support)

About the role
We are looking for a Senior Employee Technology Services professional to join us in Chandigarh, supporting our local office and ensuring a seamless technology experience for all employees onsite. This role sits within our Infrastructure team and is focused on providing reliable, hands-on IT support that keeps the office operating efficiently day to day.

This is a highly visible role where consistent onsite presence is essential. You will act as a key point of contact for technical support, working closely with our global teams to resolve issues, maintain systems, and ensure continuity of service. Your work will directly support business operations by minimising downtime and ensuring employees have the tools and support they need to perform effectively.

What you'll do

• Provide onsite IT support for all employees, ensuring issues are resolved quickly and effectively

• Maintain and administer Windows environments, including Active Directory, DNS and endpoint management

• Support and manage Microsoft 365 services including user administration, access and collaboration tools

• Troubleshoot hardware, software, network and connectivity issues across the office environment

• Manage and support device lifecycle including provisioning, configuration and maintenance

• Collaborate with global technology teams to escalate and resolve complex technical issues

• Support implementation and maintenance of security controls including MFA and endpoint policies

• Assist with automation of routine support tasks and system processes where appropriate

• Monitor system performance and proactively identify opportunities for improvement

• Coordinate with external vendors when required to resolve infrastructure or hardware issues

What we're looking for

• 4+ years experience in internal IT Support in a windows environment

• Strong experience supporting Windows-based environments in a corporate setting

• Good knowledge of Microsoft 365 administration including Exchange, Teams and Intune

• Solid understanding of networking fundamentals and troubleshooting tools such as Ping, Tracert and Wireshark

• Experience managing Active Directory, DNS and identity/access management solutions

• Familiarity with device management and MDM tools such as Intune

• Working knowledge of virtualization technologies such as VMware is beneficial

• Understanding of security best practices including MFA and endpoint hardening

• Ability to diagnose and resolve technical issues in a fast-paced onsite environment

• Strong communication skills with the ability to support both technical and non-technical users

• A proactive and dependable approach, with a strong sense of ownership for onsite technology support

Why EquiLend

• Be recognised for your contribution through a discretionary annual cash bonus, linked to individual and company performance.

• Work flexibly with up to 100 remote working days per year.

• Take time to recharge with 30 days of paid leave per year, comprising paid, casual, and sick leave, plus public holidays.

• Access comprehensive health insurance for you and your dependents from your first day.

• Receive personal accident insurance from the start of your employment.

• Connect with colleagues at an annual company-sponsored team retreat, hosted at a new location each year.

• If relocating from more than 40 miles away, receive hotel accommodation and travel ticket reimbursement.

About EquiLend
EquiLend is a global financial technology firm at the center of the securities finance industry. Since 2001, we have built the infrastructure that financial institutions rely on to trade, manage, and report. This includes products such as our NGT trading platform, Post Trade Suite, DataLend market intelligence, RegTech solutions, and EquiLend Clearing Services.

We operate across North America, EMEA, and Asia-Pacific, working with banks, broker dealers, asset managers, and custodians to bring greater efficiency, transparency, and automation to the securities finance lifecycle. Our teams combine deep market expertise with a focus on building technology that works at scale, under real-world conditions, for some of the world's most demanding financial institutions.

EquiLend is Great Place to Work Certified™ in the U.S., UK, Ireland, and India, and has been recognized as Global Data Provider of the Year and Regulatory Solution of the Year at the Securities Finance Times Industry Excellence Awards 2025.

Diversity & Inclusion
We know that the best solutions come from teams that bring different perspectives, backgrounds, and ways of thinking to the table. At EquiLend, we are committed to building a workplace where everyone feels they belong and aim to reflect this in how we hire, develop, and support our people.

We are actively working to ensure our teams are as diverse as the global markets and clients we serve. That means creating an environment where different viewpoints are sought out and where people can do their best work regardless of background.

If you require any reasonable adjustments or accommodations at any stage of the recruitment process, please let us know and we will work with you to make it happen.

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