Senior e-FX Support Analyst

Overview

Join the Global Markets IT - Front Office eFX squad team, responsible for providing comprehensive IT services to the Global Markets team. This squad manages support, change requests, and projects for Global Markets. The e-FX FO Support Analyst will be key to defining and owning strategic initiatives for e-FX support, including pricing, risk management, and distribution connectivity.

Key Responsibilities

• End-to-End Initiative Ownership: Take ownership and accountability end-to-end for various initiatives, including analysis, developing requirements, reviewing technical and functional designs, building, testing, and ensuring proper closure.
• Support & Operations:
• Be part of the team managing the operational and technical delivery of business requirements.
• Manage the day-to-day operations of initiatives and their global marketing, working closely with e-FX client services, GM sales, and product services.
• Assist in supporting the Market Data Platform and deal Straight-Through Processing (STP) solutions.
• Manage the new product approval process for all product/platform developments.
• Participate in and coordinate User Acceptance Testing (UAT) for new product rollouts.

• Product & Strategy:
• Assist with developing and creating specifications for new client-facing products aimed at aiding clients and trading, considering the changing regulatory environment.
• Assist and influence e-FX management heads in the book of work and strategic plan for Global Markets and product offerings.
• Ensure product offerings are at least as capable as competitor offerings by understanding the competitive landscape.
• Ensure existing product offerings are aligned with changing market standards and technology enhancements.
• Assist in developing and specifying new trader and sales platforms to effectively assist with the risk management of client flows.

Requirements:
Experience & Knowledge

• Minimum 5 years of experience as an eFX Front Office Support Role.
• Extensive experience supporting top-tier Treasury Systems.
• Relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.
• Experience in supporting 24x7 systems is desirable.
• Experience with products like Maxxtrader and Refinitiv is desirable.
• Good understanding of the financial markets, trading, and banking solutions.
• Strong knowledge of the Global Markets products and practices (front-to-end: pricing, limit checks, booking, risk management).
• Must be technically astute with relevant exposure and experience with bank systems and processes.
• Strong proven track record of liaising with stakeholders for business requirements, specification documents, and testing processes.
• Hands-on experience with testing automation - UI Path.
• Basic skills in Unix command line and SQL Database usage, including basic shell scripting.

Education

• A postgraduate degree or qualification in Information Systems / Engineering / Business Administration is preferred.

Skills & Attributes

• Strong analytical and problem-solving skills.
• Strong record of stakeholder management and leadership skills.
• Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.
• Good team player who can work very effectively in a collaborative and team-oriented manner.
• Must have initiative and a positive work attitude.
• A quick learner with a zeal for self-learning.
• Confident, eager, and willing to take on new challenges.
• Cooperative with good interpersonal, negotiation, and conflict resolution skills.
• Strong verbal and written communication skills.
• Must be detail oriented and able to multi-task.