Senior Director, SMC Client Engagement

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our leadership in Global Dynamics 365 Field Service and Manufacturing is what truly sets us apart and enables us to maintain a strategic relationship with Microsoft.

 

The Senior Director, SMC Client Engagement, enhances our delivery process, improves customer experience, and strengthens our partnership with Microsoft by aligning closely with Small-Medium Corporate (SMC) customers and overseeing their entire journey from delivery to post-sales support. 

 Key Responsibilities: 

• Oversee Customer Journey: Manage the entire customer journey for SMC clients to ensure seamless alignment between delivery, sales, and Microsoft. 
• Align with Microsoft and Sales GTM: Work closely with Microsoft and the Sales GTM function to align delivery strategies with customer and market needs. 
• Enhance Delivery Process: Implement strategies to improve delivery processes, ensuring high customer satisfaction and efficient project execution. 
• Financial Performance: Own and manage the organizational P&L for the SMC Delivery GTM function, ensuring financial targets are met. 
• Customer Escalation Point: Serve as the primary escalation point for customer concerns, driving resolution and maintaining strong customer relationships. 

• Bachelor’s degree in Business Administration, Project Management, or a related field. 
• 15+ years of experience in delivery management or a similar role. 
• Strong understanding of delivery processes and customer journey management. 
• Excellent leadership and strategic thinking skills. 
• Experience working closely with Microsoft and aligning with sales functions. 
• Proven track record of managing organizational P&L and achieving financial targets. 
• Advanced communication and negotiation skills. 
• Competencies 
• Teamwork 
• Impact and Influence 
• Process Improvement 
• Client Focus 
• Strategic Thinking 
• Adaptability 

Base Salary Pay Range*: $190,000 - $225,000 USD

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

WHILE THIS ROLE IS REMOTE, YOU MUST BE A CITIZEN OF THE UNITED STATES, OR HAVE THE ABILITY TO WORK WITHIN THE USA WITHOUT SPONSORSHIP.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Compensation / Benefit Overview 

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:  

• Bonus Plan 

• Medical, Dental and Vision Coverage 

• Life Insurance and Disability Programs 

• Retirement Savings with Company Match  

• Paid Time Off  

• Flexible Work Arrangements including Remote Work  

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All your information will be kept confidential according to EEO guidelines

#REMOTE

#LI-JH1

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

 

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.