Senior Director, International Markets - Q-Commerce Performance & Transformation (all genders)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 70 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

About the opportunity

We are on the lookout for a Senior Director, International Markets - Q-Commerce Performance & Transformation (all genders) to join the International Markets team  on our journey to always deliver amazing experiences. 

Be part of the team that shapes Delivery Hero’s strategy across our markets worldwide. In the International Markets Team, you’ll contribute to high-impact projects that drive value, support profitability, and unlock growth opportunities on a global scale. Working closely with regional and central leadership, your work will directly influence how we prioritize initiatives, allocate resources, and execute strategies that keep us ahead.

Your mission: 

• Strategic Advisory & Execution: Serve as a central advisor to global and regional executive teams, providing high-level business analysis and hands-on support for operational execution.

• Revenue Acceleration Levers: Identify and scale frameworks to unlock the full monetization potential of the customer base, deepening penetration into advertising and media segments.

• Operational Improvement & Efficiency: Deep-dive into levers to optimize store utilization, delivery density and our fleet to directly reduce Cost Per Order (CPO).

• Global Benchmarking & Best Practices: Establish "what good looks like" by comparing performance across diverse geographies to extract and industrialize top-performing "ways of working" globally.

• Transformation Roadmap Leadership: Move beyond strategy into heavy-lifting execution, organizing teams to move complex intervention projects from local pilots to global scale.

• Executive Stakeholder Influence: Act as a critical partner to senior leadership and Country COOs, building consensus across diverse cultures to align on large-scale change initiatives.

• Performance Accountability: Own the "Performance Delta" by utilizing multiple data sources to provide senior management with the strategic clarity and business cases needed to move key KPIs.

• Navigating Ambiguity: Distill complex, decentralized problems into simple, actionable steps, providing clear direction for local entities in high-pressure environments.

• Team Leadership & Interim Management: Lead and coach a core team of specialists while remaining prepared to take on interim leadership responsibilities within local or global functions as needed.practices from different countries

What you need to be successful

• You gained at least 10+ years of professional experience (not counting internships) in a top-tier management consulting and/or industry leader (preferably retail / consumer / eCommerce / internet / technology industries)

• You are advanced in business analysis and modeling, while possessing a hands-on mentality, strong bias for action and impact oriented attitude

• You are fluent in English, other languages are a plus

• You are highly independent and have self starter mindset

• You are motivated and communicative, very energetic, agile and solution oriented in handling business challenges, while always remaining humble

• You possess high analytical thinking skills 

• You are comfortable with limited travel

Who We Are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 70 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

What’s in it for you

• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading  delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.