Senior Director - GBS PAS Strategy & Performance

Senior Director - GBS PAS Strategy & Performance

The Strategy & Performance Director plays a critical role within the Global Business Services (GBS) service representing a specific area of GBS (either functional or enterprise service) and ensuring its strategic needs are met. This role requires a deep understanding of the holistic strategy of the customer, including pricing, volume, demand, and opportunities across GBS. A key responsibility is to collate and present the GBS story, effectively communicating value and performance to the customer. This role demands a strategic thinker with excellent analytical skills, capable of influencing senior leaders and driving performance improvements across the organization 

The role will be supporting GBS Process and Analytics Solutions and be part of the PAS LT.  

The Strategy and Performance Senior Director will prepare for customer boards, offering insights and strategic guidance to align GBS PAS capabilities with customer goals. 

Typical Accountabilities 

The role holder will be accountable for: 

• Analysing pricing, volume, demand, and opportunities to inform decision-making and strategic planning. 

• Collaborating with GBS teams to ensure alignment of services with customer expectations and strategic goals. 

• Enabling the collection and dissemination of information to articulate the GBS value proposition to the customer. 

• Driving continuous performance improvements and strategic initiatives within the GBS service 

• Monitoring and reporting on GBS performance metrics, identifying areas for improvement and growth  

• Governance of the overall delivery and relationship with the customer, including risk management 

• Leveraging external perspectives and industry research and best practice to support innovation and strategic development across GBS 

• Building strong relationships with key stakeholders to influence and drive strategic alignment. 

• Driving the development of business cases for the delivery of new demand or services 

• Ensuring compliance with relevant regulations and standards in all strategic activities 

• Long term strategic planning for the service, including existing and/or new capabilities, working with the Head of Strategy, GBS to ensure alignment with GBS strategy 

• Defining and delivering the communication plans, aligning with central GBS Communication team 

• Service design, including operating model inclusive of processes, org design, technology requirements, pricing etc. 

• Lead and inspire a high-performing team, fostering a culture of skill development and accountability through effective people management, strategic leadership and line management where applicable 

Experience 

Proven experience in a business partnering role within a shared services or GBS environment: 

• Strong analytical and strategic capabilities with a focus on pricing, volume, and demand analysis. 

• Excellent communication and presentation skills, with the ability to influence senior leaders. 

• Experience in preparing for and participating in high-level customer interactions and boards. 

• Demonstrated ability to align services with strategic goals and drive performance improvements. 

• Strong relationship management skills and ability to work effectively in a matrix organization. 

• Ability to synthesize complex information and tell a compelling story about GBS value and performance. | - Experience in the pharmaceutical or biotechnology industry. 

• Understanding of market dynamics and strategic planning in a GBS context. 

• Familiarity with industry best practices and benchmarks in strategy and performance management. 

• Comprehensive understanding of the GBS space as well as the clear understanding of the external marketplace (current & future) to shape new opportunities. Experience in both Captive and BPO.

• Experience in digital transformation and strategic change initiatives 

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.

We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Date Posted

19-May-2026

Closing Date

01-Jun-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.