Senior Director, Business Operations

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Senior Director within Security Operations Leadership, you will play a critical, central role in fostering the success and cohesion of our global engineering staff by leading and empowering a high-performing team. You will be the vital strategic link, ensuring our engineering leaders and their teams are connected, collaborative, and deeply integrated into our broader Engineering organization. This executive position isn't just about direct management; it's about being an influential voice and strategic partner within our most senior leadership forums and a dynamic liaison across our worldwide engineering functions.

You will guide and enable your team as they lead diverse operational tasks, strategic initiatives, and global projects. You will be responsible for driving efficient daily operations and, concurrently, shaping a forward-looking strategy that optimizes processes and delivers superior experiences for internal teams and our external customer base. We're looking for an action-oriented executive leader who possesses an innate ability to identify system-level needs, strategically prioritize objectives for the entire Engineering organization, and effectively mobilize broad resources through their leadership to achieve our constantly evolving goals. Your success will hinge on your executive presence, strategic foresight, creative problem-solving prowess, and exceptional communication skills, contributing not only to your own professional growth but also to the cultivation of a robust growth mindset across the entire Engineering leadership cohort.

About You

You're a strategic operator who thrives in a fast-paced, energizing environment, and you're the person who:

• Loves to lead across diverse responsibilities: You're agile and adept at guiding teams through varied strategic and operational challenges, ensuring seamless transitions across critical areas, from overall technical health to tooling optimization.

• Builds strategic relationships: You're a natural collaborator, adept at forging strong cross-organizational connections that drive collective success, particularly when aligning diverse technical and operational leadership teams.

• Drives clarity in dynamic environments: You thrive on dynamic energy, providing direction and positive impact in high-tempo, innovative atmospheres, especially when navigating strategic ambiguities or guiding teams through complex system-level challenges.

• Comfortably bridges strategy and execution: You effortlessly navigate between long-term strategic vision and day-to-day operational realities, ensuring that tactical execution aligns with broader organizational objectives.

• Exudes outstanding executive presence and communications expertise: You possess outstanding executive presence and are a highly skilled communications professional, capable of articulating complex strategic and technical narratives clearly, confidently engaging senior leadership, and inspiring broad organizational alignment.

• A deeply service-oriented leader who "Thinks Customer": You instinctively prioritize the needs of both our internal engineering teams and our external customer base, driving solutions and operational excellence that enhance their experience and productivity.

• Champions a hyper-transparent culture: You embrace and foster an environment of open communication and candid dialogue, ensuring a robust flow of information, conversation, and ideas across all levels of the engineering organization.

Key Responsibilities:

• Drive Strategic RTB Initiatives: Direct the strategic prioritization and execution of critical "Run the Business" (RTB) programs and actions across Engineering Operations, collaborating closely with Senior Leadership.

• Facilitate Technical Data Strategy & Insights: Collaborate with teams to define the strategic direction for technical data management and analytics, ensuring insights from complex engineering metrics (e.g., system performance, code quality, build times, incident rates) translate into actionable strategies for continuous improvement across engineering systems.

• Executive Budget Oversight & Financial Stewardship: Provide executive oversight and strategic accountability for significant budgets, including Program, T&E (Travel), and Headcount expenses. Guide the team in meticulous forecasting, variance analysis, and spend optimization for maximum operational and strategic impact.

• Direct Non-Technical Data & Operational Reporting: Lead the establishment of robust non-technical data management and reporting frameworks, ensuring the team extracts, analyzes, and synthesizes operational data (e.g., headcount, location, recruiting stats) to provide critical insights for strategic decision-making.

• Champion Developer Productivity Programs: Strategically guide enterprise-wide developer productivity initiatives, partnering with the Productivity Council and empowering teams to identify, diagnose, and resolve systemic technical and process-related blockers.

• Lead Strategic Headcount Planning: Define and lead the strategic planning and allocation of engineering headcount, collaborating with executive stakeholders to align with business priorities, corporate ratios, and global location strategies.

• Cultivate Executive Cross-Functional Partnerships: Forge and lead strategic relationships with executive-level cross-functional partners (e.g., Finance, Recruiting, Employee Success, Architecture, Security, Core Engineering) to ensure seamless alignment and successful delivery of Engineering Operations objectives.

• Define & Execute Workforce Location Strategy: Define and drive the strategic vision and execution for our global Engineering workforce location strategy, collaborating with senior leadership and key stakeholders to optimize for talent, cost, and collaborative efficiency.

• Collaborate on Engineering Tooling & Platform Strategy: Partner closely with existing engineering teams to co-create and evolve the strategic direction for enhancing developer tooling, build systems, deployment pipelines, and core engineering platforms, ensuring shared ownership and collective drive towards efficiency, reliability, and innovation at scale.

• Ensure Engineering Metrics Health & Actionability: Establish and govern processes to ensure the cleanliness and health of key metrics within the Eng360 dashboard. Oversee the investigation of adverse trends, drive the identification of Root Cause Analyses (RCAs), and ensure effective actioning to embed lessons into engineering practices and system design across the organization.

• Ensure Technical Compliance & Governance: Champion and ensure adherence to technical compliance and governance standards across engineering practices, data handling, and operational procedures, upholding internal policies and external regulatory requirements.

• Lead Executive Forums & Communications: Lead the strategic planning and facilitation of executive-level offsites, all-hands meetings, and leadership forums, synthesizing complex technical and operational updates into compelling strategic narratives for senior review and decision-making.

Qualifications

• Required:

• 15+ years of progressive leadership experience in Engineering Operations, Technical Program Management, or a related strategic operational role within a large-scale technology organization.

• 10+ years demonstrated experience managing and leading high-performing teams, preferably teams comprised of directors or senior leaders.

• Proven track record of driving large-scale operational transformations and implementing strategic programs that significantly enhance engineering productivity and efficiency.

• Deep expertise in defining and executing operational strategies across complex engineering organizations, encompassing processes, tooling, and performance optimization.

• Exceptional executive presence and communication skills, with a demonstrated ability to influence and align senior stakeholders, translate complex operational challenges into clear strategic narratives, and drive consensus across diverse groups.

• Strong analytical and strategic problem-solving abilities, capable of identifying systemic issues, synthesizing complex data, and developing comprehensive solutions at an organizational level.

• Expertise in financial management and budget oversight for significant operational and technical investments, including forecasting, variance analysis, and cost optimization.

• Proven ability to establish credibility and build enduring relationships with executive leadership, cross-functional partners (e.g., Finance, HR, Product, Architecture), and engineering teams globally.

• Demonstrated capability to understand and articulate complex technical subjects and technologies relevant to engineering operations, even if not performing hands-on technical work.

• Experience driving significant cultural and operational change within a dynamic, fast-paced environment.

• Preferred:

• Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, or a related field.

• Prior experience in a leading SaaS company with a global engineering footprint.

• Familiarity with modern software development lifecycles (SDLC), DevOps practices, and engineering performance metrics at scale.

• A "customer-first" mindset, with experience optimizing internal services for engineering teams and ultimately benefiting external customers.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.