Senior Director, Ancillary and Support Services

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Position Summary:

Facilities Management and Ancillary Services (FMAS) is the steward of McGill University’s physical campuses and infrastructure. It oversees the management of the University’s facilities portfolio in support of institutional strategic priorities and operational needs. FMAS comprises more than 400 employees organized under four functional pillars: Integrated Planning, Project Delivery, Operations, and Ancillary and Support Services.

The Senior Director, Ancillary and Support Services reports to the Associate Vice-President (Facilities Management and Ancillary Services) and is responsible for establishing, planning, organizing and controlling budgetary and financial activities of Administrative Support and Ancillary Services. The incumbent provides leadership to directors under his/her responsibilities in the strategic planning of budget, policies, procedures and processes. The incumbent ensures their alignment with Facilities Management and Ancillary Services mission and strategic plan.

Primary Responsibilities:

• Establishes the strategic direction of Ancillary and Support Services and oversees the implementation of short- and long-term plans related to administrative support services to FMAS and various ancillary services to FMAS and the community including budget, policies, procedures and processes. Defines and implements key performance indicators aligned with Facilities Management and Ancillary Services strategic plan and operations.
• Directs the directors of Administrative Support and Ancillary Services in their day-to-day operations. Provides operational leadership regarding unit’s goals and objectives.
• Directs:• Facilities Management and Ancillary Services internal support services in the fields of human resources, office administration, budget, communication and business processes.
• Ancillary services provided to Facilities Management and Ancillary Services and the McGill community including but not limited to parking services, grounds maintenance, events support, postal and printing, custodial services.

• Establishes and directs annual operating and capital budgets of the unit under his/her authority. Authorizes expenditures and ensure compliance with the University and the unit’s budget priorities. Assesses budgetary impacts resulting from organizational and/or operational changes in Facilities Management and Ancillary Services.
• Defines and establishes procurement strategies aligned with Facilities Management and Ancillary Services mission and operations.
• Establishes training needs and collaborates with his responsible directors in developing training programs or in scheduling outside resources to address training needs for the directors and their units.
• In collaboration with the directors, evaluates the effectiveness of the unit’s services to the campus. Develops methods to improving / expanding these services while ensuring integration with other FMAS processes.
• Provides leadership and direction to McGill community on the delivery of services related to Administrative Support and Ancillary Services.
• Fosters relationships with McGill’s stakeholders and external organizations related to these units.
• Ensures that all the responsible units’ work is completed in compliance with the University policies and regulations and with Government building and construction rules and regulations.
• Oversees and assures, in conjunction with other Facilities Management and Ancillary Services units, that Building Services, Building Operations and Utilities and Energy Management standards are implemented and adhered in all renovation and/or construction.
• In collaboration with the directors and other internal stakeholders, negotiates service agreements related to their units.
• Directs the transformation of Ancillary and Support Services as it evolves in keeping with the university-wide Horizon McGill initiative and objectives.

Other Qualifying Skills and/or Abilities

MBA or post‑graduate studies in finance or a related field is an asset.

Significant experience in unionized environment is necessary.

Excellent organizational, leadership, and delegation skills, with a demonstrated ability to work collaboratively across diverse teams.

Strong written, presentation, and oral communication skills in both English and French, with the ability to communicate effectively with internal stakeholders at all organizational levels as well as external partners and authorities.

Demonstrated technical skills appropriate to develop, analyse and implement business models.

Team management skills and ability to communicate diplomatically and firmly. Superior persuasion and negotiation skills, including the ability to diagnose key issues and achieve consensus.

Advanced problem‑solving and change‑management abilities, with demonstrated success leading organizational or process transformations.

Work experience at a senior management level in an academic and corporate environment is a strong asset.

Demonstrated ability to strategically prioritize and manage multiple tasks and projects in a dynamic and evolving environment.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

Bachelor's Degree 8 Years Related Experience /

Annual Salary:

(MPEX Grade 11) $141,880.00 - $177,350.00 - $218,400.00

Job Profile:

MPEX-LOG4D - Services Operations - Director or equivalent

Hours per Week:

33.75 (Full time)

Supervisor:

Associate Vice-President (Facilities Management & Ancillary Services)

Position End Date (If applicable):

2029-02-11

Deadline to Apply:

2026-03-04

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].