Senior Director, Account Services - Digital Growth - DMS

About FRONT ROW Group:

At FRONT ROW, we partner with leading brands to accelerate their ecommerce growth. Leveraging our capabilities and proprietary technology, we design, market, distribute, and scale brands globally.

We cultivate deep expertise across every discipline, sharing knowledge and data to drive efficiency and performance. Our mission: to expand each brand’s market share and heart share, because every transaction has the potential to be transformational.

About the team this role lives within:

Based in NYC & San Diego, our brand, strategy, content creation, and digital marketing agency specializes in the beauty, health, and wellness industries. We deliver 360° marketing solutions, from social and influencer marketing to paid media, email, creative development, and web design, all with a unified, data-driven approach. This role would manage a team of 4 direct reports and growing.

With over $17M in revenue and a team of 80+, our clients include Tatcha, Medik8, Jergens, Raw Sugar, SkinMedica, Rimmel, Dr. Dennis Gross, and many more.

Position Overview

We’re seeking a Senior Director, Account Services - Digital Growth to lead and drive day to day client success across a portfolio of high-growth, high profile integrated accounts.

This is a hands-on leadership role for someone who thrives at the intersection of account leadership, performance marketing, and integrated growth strategy. You will serve as the connective tissue across paid media, performance content, and analytics, ensuring that work is not only strategically sound but delivers results.

This role requires someone who is close to the work, able to translate strategy into action, and confident in guiding both clients and internal teams through the nuances of digital growth.

Responsibilities

• Act as a senior, trusted partner to clients, building relationships grounded in credibility, clarity, and a deep understanding of performance marketing
• Own the day to day client experience, ensuring work is aligned to business goals and consistently driving measurable growth
• Translate client objectives into clear, actionable strategies across paid media
• Bring strong pattern recognition to identify opportunities, risks, and performance gaps to proactively course correct
• Stay close to category trends, platform changes, and competitive activity, bringing forward POVs that move client thinking forward
• Confidently lead senior client conversations, balancing strategic guidance with practical, executional recommendations
• Connect the dots across channels, ensuring paid media, creative, and analytics are working toward a unified growth strategy
• Maintain a strong understanding of how platforms actually work, using that knowledge to challenge, guide and sharpen execution
• Own performance narratives across accounts, ensuring data is clearly translated into insights and next steps
• Guide teams in identifying what’s working, what’s not, and what to test next with a strong bias toward action
• Ensure reporting tells a clear story that connects channel performance to client business results
• Oversee account health, resourcing and delivery, proactively mitigating risks and stepping in to unblock work or reset direction when needed
• Lead and develop Account Directors and Managers, raising standards whilst staying hands on when needed

Requirements:
• 10+ years of experience in digital marketing, account services, or integrated growth roles within an agency environment
• Proven experience managing and growing complex, multichannel client relationships with a strong focus on performance outcomes
• Strong understanding of performance marketing across paid search, paid social, and broader digital media ecosystems
• Not a day to day platform operator, but highly fluent in platform mechanics, optimization levers, and performance drivers
• Experience working in integrated environments that include media, creative, and analytics functions
• Comfortable operating in both strategy and execution, willing to get into the details and ensure work is done right
• Strong analytical mindset with the ability to interpret performance data and translate it into actionable recommendations
• Experience leading and developing high performing teams
• Excellent communication and stakeholder management skills with confidence presenting to senior client stakeholders
• Highly organized and proactive, with the ability to manage multiple workstreams and priorities in a fast paced environment

Benefits:
• Medical, Vision, and Dental Insurance Benefits
• 401k
• Hybrid working schedule (remote + in-office)
• A fast-paced, high energy & dog friendly office space in Downtown San Diego with snacks and coffee!
• Company-Paid Parking at our Downtown San Diego Office
• Paid Professional Development Opportunities

Salary: $150,000 - $175,000