Senior Digital Delivery Manager

Summary of the work Senior Digital Delivery manager required to manage one or more agile projects, delivering a specific product or transformation via a multi-disciplinary, highly skilled digital team.

Latest start date - 06/06/2016

Expected contract length - 12 months

Region - West Midlands

About the work

Who the specialist will work with 

The Digital Deputyship team is comprised of a senior back end developer, senior front end developer, UX forms designer, user researcher and product owner. The team is part of a wider digital team that is developing a range of digital services for staff and customers

What the specialist will work on 

• Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently 
• Work with the Product Manager to define the roadmap for any given product and translate this into user stories 
• Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team 
• Matrix-managing a multidisciplinary team 
• Ensure all products are built to an appropriate level of quality for the stage (alpha/beta/production) 
• Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.

Work setup

Address where the work will take place:-  

Work will take place across three sites based in Birmingham, Nottingham and London. We welcome applicants from Birmingham and Nottingham

Working arrangements 

The team are based across all three sites so occasional travel will be required. Delivery manager will be required onsite at least 3 days a week. Daily morning stand up meetings are conducted over Skype. No expenses allowance is available for this role.

Security clearance 

Security Clearance (SC) is required in addition to Standard Disclosure and Barring service (DBS) clearance

Skills and experience

Essential skills and experience 

• experience in delivering digital projects and products
• proven experience using agile project management methods
• proven experience balancing multiple priorities and dealing with ambiguity
• sound understanding of the digital landscape
• experience in matrix-managing multi-disciplinary teams
• Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
• Encourage a culture of innovation focused on adding value – give people space to think creatively
• Analyse and evaluate pros and cons and identify risks in order to make decisions that take account of the wider context, including diversity and sustainability
• Identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option
• Make clear, pragmatic and manageable plans for service delivery using programme and project management disciplines
• Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
• Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations
• Adopt clear processes for managing at all levels
• Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same
• Clarify strategies and plans, giving clear sense of direction and purpose for self and team
• Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress

Nice-to-have skills and experience

• Provide constructive challenge to senior management on change proposals which will affect own business area
• Make difficult decisions by pragmatically weighing the complexities involved against the need to act
• Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery
• Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans
• Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time rewarding success
• Effectively manage team dynamics when working across Departmental and other boundaries

All your information will be kept confidential according to EEO guidelines.