Senior DevOps/Release Engineer, FIREInfra Engineering

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Team Overview:
The FIREInfra Engineering team is a fast-paced, high-volume, global team responsible for pre-production test environments across multiple code branches, substrates, and use cases. We consolidate the responsibilities of six production teams (ILM teams, CCE, DBIE, and CSG) into one pre-production team. Our current footprint includes 100+ Falcon cells and 2000+ 1P hosts (100 environments), with a growth trajectory in Falcon/Hyperforce.

As a DevOps Engineer, you will be a member of a dynamic, global team delivering and supporting technology infrastructure to meet the substantial growth needs of the business. You will collaborate across the organization with other Systems, Network, Database, and Storage Engineers in delivering innovative solutions in an agile, dynamic environment. A key aspect of this role will be designing and implementing AI initiatives for FIREInfra Engineering and its user communities in a Multi substrate environment.

Members of this team will have the following responsibilities:
Core Technical Expertise:
5+ years of software development experience in Preferred in Python (highly relevant for AI/ML libraries), Java or Go, with a strong background in cloud-based environments (AWS, GCP) and DevOps best practices.
Proven experience in the design, development, and maintenance of robust RESTful APIs (or GraphQL) for seamless interaction with AI models and application integration.
Familiarity with the Salesforce app tier (core and near core) and Black Tab functionalities.
Understanding of Hyperforce and 1P architecture and Networking familiarity, both within applications and across services.
Familiarity with RHEL7 or higher OS, relational databases, both in schema and function. 
Strong practical experience with Docker and Kubernetes for efficient packaging, deployment, and scaling of AI automation services
Tools and Systems
Experience with workflow orchestration tooling like Temporal for managing complex, long-running processes
Familiarity with Splunk, Kodama, Git, Perforce, SFCI, Strata, and release tools such as MR.
Proficiency with monitoring tools such as Grafana, Kaiju leveraging Argus/Huron.
Knowledge of CI/CD Tooling (Jenkins and Spinnaker).

Operational Excellence
Willing to take support rotation/on-call
Ability to context switch quickly, both in daily tasks and release objectives
Curiosity and willingness to dig deep to identify root causes of incidents
Enthusiasm for AI-based tools development, specifically to enable code triage and testing.
Desire to become an internal team SME on a critical service, such as Hbase or CRMA, etc.
Clear and thorough communication style
Enjoys a close knit team of collaborators vs siloed independent work

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.